{
    "id": 82,
    "chat_id": "0dbaf900-fcdb-11f0-a83d-5f2734eb28af",
    "visitor_id": 82,
    "started_at": "2026-01-29 06:29:22",
    "ended_at": null,
    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
    "raw_payload": "{\"id\": \"0dbaf900-fcdb-11f0-a83d-5f2734eb28af\", \"ip\": \"2a02:cb80:40e1:e3c8:ecf7:3f81:49dc:d24a\", \"type\": \"chat\", \"agents\": [\"668cdc4b3c40c81a9a5e2251\"], \"chatId\": \"0dbaf900-fcdb-11f0-a83d-5f2734eb28af\", \"domain\": \"www.skyhost.pk\", \"pageId\": \"58482e92f9976a1964ca2bf2\", \"rating\": 0, \"status\": \"closed\", \"visitor\": {\"id\": \"58482e92f9976a1964ca2bf2-TetNbOAxF1EFT_Wy0ixAg\", \"name\": \"V1769667820315482\", \"email\": null}, \"location\": {\"city\": \"Hofuf\", \"countryCode\": \"SA\"}, \"messages\": [{\"data\": {\"url\": \"https://www.skyhost.pk/windows-hosting\", \"title\": \"Windows ASP / .NET Hosting\"}, \"time\": \"2026-01-29T06:23:42.404Z\", \"type\": \"nav\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Department (Required) : Sales / New Order\\r\\nQuestion (Required) : php, angular js, javascript, react, node js etc.. will work on Unlimited - 2 plan? tell me what things will work with Unlimited - 2 plan ?\\r\\nPhone (Optional) : 966583345562\", \"time\": \"2026-01-29T06:29:22.144Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-01-29T06:35:56.558Z\", \"type\": \"agent-join\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"Hello,\\nWelcome, How Can I Serve You Today ?\", \"time\": \"2026-01-29T06:36:08.949Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"Yes \u2014 PHP, AngularJS, JavaScript, React, Node.js, and similar technologies will run Unlimited\u20112 Windows Hosting plan,\", \"time\": \"2026-01-29T06:36:28.476Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"good\", \"time\": \"2026-01-29T06:36:59.927Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"and have cPanel ?\", \"time\": \"2026-01-29T06:37:18.285Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/697afcec40112be81bfde50d/v/92dfbb7ab51641254ca78848ecd8ea835bc63c8c/image.png\", \"name\": \"image.png\", \"size\": 147902, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-01-29T06:38:51.395Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Unlimited\u20112 Windows Hosting comes with Plesk, not cPanel.\", \"time\": \"2026-01-29T06:40:05.152Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"Unlimited\u20112 Windows Hosting comes with Plesk, not cPanel. If you need cPanel, please choose our Linux Hosting packages \u2014 those are cPanel\u2011based and ideal for PHP, WordPress, and Node.js  projects.\", \"time\": \"2026-01-29T06:44:46.237Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}], \"personId\": \"697afcecc485621b94c60605\", \"createdOn\": \"2026-01-29T06:29:22.144Z\", \"updatedOn\": \"2026-01-29T06:46:50.546Z\", \"propertyId\": \"58482e92f9976a1964ca2bf2\", \"property_id\": \"58482e92f9976a1964ca2bf2\", \"chatDuration\": 924, \"messageCount\": 8}",
    "created_at": "2026-06-28 07:34:24",
    "updated_at": "2026-06-28 07:34:24",
    "property_id": "58482e92f9976a1964ca2bf2",
    "city": null,
    "ip_address": "2a02:cb80:40e1:e3c8:ecf7:3f81:49dc:d24a",
    "message_count": 10,
    "chat_duration": null,
    "created_on": "2026-01-29 06:29:22",
    "updated_on": "2026-01-29 06:46:50",
    "deleted": 0,
    "visitor_name": "V1769667820315482",
    "visitor_email": null,
    "visitor_phone": null,
    "visitor_country": "",
    "visitor_city": "",
    "visitor_ip": "128.77.90.227",
    "messages": [
        {
            "id": 1296,
            "chat_id": 82,
            "agent_id": null,
            "external_id": "643f372db6398e9e2c3fbbba2c5bf0e9283b34f273b893284f74f3eeb7e6900b",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-01-29 06:23:42",
            "created_at": "2026-06-28 07:34:24",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1297,
            "chat_id": 82,
            "agent_id": null,
            "external_id": "e09e17ff11780807605676bb3fdc120c1dfde6a20d05b26b0047015ffe31dc92",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Department (Required) : Sales / New Order\r\nQuestion (Required) : php, angular js, javascript, react, node js etc.. will work on Unlimited - 2 plan? tell me what things will work with Unlimited - 2 plan ?\r\nPhone (Optional) : 966583345562",
            "sent_at": "2026-01-29 06:29:22",
            "created_at": "2026-06-28 07:34:24",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1298,
            "chat_id": 82,
            "agent_id": 126,
            "external_id": "5a64c78da777b0c75a5b6c5f2e989b4bb66c131b3a3266074849dbb0568ebcbc",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "",
            "sent_at": "2026-01-29 06:35:56",
            "created_at": "2026-06-28 07:34:24",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1299,
            "chat_id": 82,
            "agent_id": 126,
            "external_id": "db47acfb31cc5f74472243005d7a64b576ae936178c9e5f15f9ff7f7e7f30244",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
            "sent_at": "2026-01-29 06:36:08",
            "created_at": "2026-06-28 07:34:25",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1300,
            "chat_id": 82,
            "agent_id": 126,
            "external_id": "39d1e23368a429a639e694a2da21d52b5d1814c0b07fa90235cdac54128b293a",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Yes \u2014 PHP, AngularJS, JavaScript, React, Node.js, and similar technologies will run Unlimited\u20112 Windows Hosting plan,",
            "sent_at": "2026-01-29 06:36:28",
            "created_at": "2026-06-28 07:34:25",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1301,
            "chat_id": 82,
            "agent_id": null,
            "external_id": "9b0258c43c79c68dd2c1f7c43ebc2593aedf5ddda7f0339c3c9f9d874771ded7",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "good",
            "sent_at": "2026-01-29 06:36:59",
            "created_at": "2026-06-28 07:34:25",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1302,
            "chat_id": 82,
            "agent_id": null,
            "external_id": "74986b1f9b15825d462d450299636a87597772ab2d2e2114f3a08c8adc53ecab",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "and have cPanel ?",
            "sent_at": "2026-01-29 06:37:18",
            "created_at": "2026-06-28 07:34:25",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1303,
            "chat_id": 82,
            "agent_id": null,
            "external_id": "a9ef6f2a74e84e7a51b61fbf1f74527a9b85470e6243fd35f964e1e6a200b3a9",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-01-29 06:38:51",
            "created_at": "2026-06-28 07:34:25",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1304,
            "chat_id": 82,
            "agent_id": 126,
            "external_id": "f6b4e477d1f30b97d1f9f470c5dbe57f4b752c72bfefbf2ba4827fee831f337e",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Unlimited\u20112 Windows Hosting comes with Plesk, not cPanel.",
            "sent_at": "2026-01-29 06:40:05",
            "created_at": "2026-06-28 07:34:25",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1305,
            "chat_id": 82,
            "agent_id": 126,
            "external_id": "6cdd46a6f49a09fb215883dba1f79e5494b2b72c1c59eb4266cfe327ec873c11",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Unlimited\u20112 Windows Hosting comes with Plesk, not cPanel. If you need cPanel, please choose our Linux Hosting packages \u2014 those are cPanel\u2011based and ideal for PHP, WordPress, and Node.js  projects.",
            "sent_at": "2026-01-29 06:44:46",
            "created_at": "2026-06-28 07:34:25",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        }
    ],
    "browser": "",
    "os": "",
    "first_visit_at": "2026-01-29 06:23:42",
    "tags": [],
    "agents": [
        {
            "id": 126,
            "external_id": "668cdc4b3c40c81a9a5e2251",
            "name": "Sky Host RA L1",
            "email": null,
            "created_at": "2026-06-28 07:33:24",
            "updated_at": "2026-06-28 08:09:44"
        }
    ],
    "attachments": [],
    "categories": [],
    "visitor_chat_count": 17,
    "visitor_average_rating": "0.06"
}