{
    "id": 179,
    "chat_id": "190901b0-1f88-11f1-ac48-9f8ff752a36f",
    "visitor_id": 179,
    "started_at": "2026-03-14 09:29:07",
    "ended_at": null,
    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
    "raw_payload": "{\"id\": \"190901b0-1f88-11f1-ac48-9f8ff752a36f\", \"ip\": \"115.42.71.190\", \"type\": \"chat\", \"agents\": [\"668cdc4b3c40c81a9a5e2251\"], \"chatId\": \"190901b0-1f88-11f1-ac48-9f8ff752a36f\", \"domain\": \"www.skyhost.pk\", \"pageId\": \"58482e92f9976a1964ca2bf2\", \"rating\": 0, \"status\": \"closed\", \"visitor\": {\"id\": \"58482e92f9976a1964ca2bf2-9wQ5uwMMJn26S1HfKbAjj\", \"name\": \"V1773480481994294\", \"email\": null}, \"location\": {\"city\": \"Unknown\", \"countryCode\": \"PK\"}, \"messages\": [{\"data\": {\"url\": \"https://www.skyhost.pk/reseller-hosting-in-pakistan\", \"title\": \"Reseller hosting in Pakistan | What is reseller hosting | Reseller hosting plans | Top 10 reseller h\"}, \"time\": \"2026-03-14T09:28:04.305Z\", \"type\": \"nav\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"url\": \"https://www.skyhost.pk/corporate-hosting\", \"title\": \"Corporate Web Hosting | Corporate Hosting Solutions | Corporate Hosting Plans | Sky Host\"}, \"time\": \"2026-03-14T09:28:47.851Z\", \"type\": \"nav\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"url\": \"https://www.skyhost.pk/reseller-hosting-in-pakistan\", \"title\": \"Reseller hosting in Pakistan | What is reseller hosting | Reseller hosting plans | Top 10 reseller h\"}, \"time\": \"2026-03-14T09:28:56.330Z\", \"type\": \"nav\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Department (Required) : Sales / New Order\\r\\nQuestion (Required) : hi\\r\\nPhone (Optional) : 923413139465\", \"time\": \"2026-03-14T09:29:07.862Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-03-14T09:29:13.849Z\", \"type\": \"agent-join\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"I need master reseler hosting\", \"time\": \"2026-03-14T09:29:28.812Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Hello,\\nWelcome, How Can I Serve You Today ?\", \"time\": \"2026-03-14T09:29:45.164Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"I need master reseler hosting\", \"time\": \"2026-03-14T09:30:06.623Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Please check our cPanel/WHM Reseller hosting prices here: https://www.skyhost.pk/reseller-hosting-in-pakistan\", \"time\": \"2026-03-14T09:31:16.184Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"what about emails issues?\", \"time\": \"2026-03-14T09:31:52.101Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"emails sent from server ?\", \"time\": \"2026-03-14T09:32:01.017Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"I have 800+ cpanel\", \"time\": \"2026-03-14T09:32:06.956Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Please send your contact number, I will guide you.\", \"time\": \"2026-03-14T09:33:41.486Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"03413139465\", \"time\": \"2026-03-14T09:34:05.803Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"I need urgent\", \"time\": \"2026-03-14T09:34:15.288Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"sure\", \"time\": \"2026-03-14T09:34:47.472Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}], \"personId\": \"69b52a22d479fe1bf136c693\", \"createdOn\": \"2026-03-14T09:29:07.862Z\", \"updatedOn\": \"2026-03-14T09:37:39.370Z\", \"propertyId\": \"58482e92f9976a1964ca2bf2\", \"property_id\": \"58482e92f9976a1964ca2bf2\", \"chatDuration\": 340, \"messageCount\": 12}",
    "created_at": "2026-06-28 07:35:47",
    "updated_at": "2026-06-28 07:35:47",
    "property_id": "58482e92f9976a1964ca2bf2",
    "city": null,
    "ip_address": "115.42.71.190",
    "message_count": 16,
    "chat_duration": null,
    "created_on": "2026-03-14 09:29:07",
    "updated_on": "2026-03-14 09:37:39",
    "deleted": 0,
    "visitor_name": "V1773480481994294",
    "visitor_email": null,
    "visitor_phone": null,
    "visitor_country": "",
    "visitor_city": "",
    "visitor_ip": "115.42.71.190",
    "messages": [
        {
            "id": 2569,
            "chat_id": 179,
            "agent_id": null,
            "external_id": "84ccd73f5e0350029d3bd02420f56efc72779ddde6a1afbf939f7a100d138c3d",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-03-14 09:28:04",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2570,
            "chat_id": 179,
            "agent_id": null,
            "external_id": "986cb20360439672ab5dd798166857ec77d654b5e891639f49b4f13c6a7dccb3",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-03-14 09:28:47",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2571,
            "chat_id": 179,
            "agent_id": null,
            "external_id": "ad1c5e04e7d8736a33383e62dfe188d7b722180b9df26fe2efe2461214dd575b",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-03-14 09:28:56",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2572,
            "chat_id": 179,
            "agent_id": null,
            "external_id": "d8366f986a666b9de9a1ae7a0deadfdd70e5d39b2e7ef976198fed928d603f55",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Department (Required) : Sales / New Order\r\nQuestion (Required) : hi\r\nPhone (Optional) : 923413139465",
            "sent_at": "2026-03-14 09:29:07",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2573,
            "chat_id": 179,
            "agent_id": 126,
            "external_id": "2854cfb60f8c0d26da75b9b220fa6be79ce2f0af78390023c63c5ce12eb627e5",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "",
            "sent_at": "2026-03-14 09:29:13",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 2574,
            "chat_id": 179,
            "agent_id": null,
            "external_id": "6b00bae629e6b3e2affdedd956394f32060b6be6b22ceedc474f030409eaa5eb",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "I need master reseler hosting",
            "sent_at": "2026-03-14 09:29:28",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2575,
            "chat_id": 179,
            "agent_id": 126,
            "external_id": "3e99d5bacb6addf6dc91946e719609527769833b5de9dbd9c29e38af7f4ef392",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
            "sent_at": "2026-03-14 09:29:45",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 2576,
            "chat_id": 179,
            "agent_id": null,
            "external_id": "ecebb545a499aca0f9d0739a66e5dfadc0d9c2a807eab1cc10149976a2d7df25",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "I need master reseler hosting",
            "sent_at": "2026-03-14 09:30:06",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2577,
            "chat_id": 179,
            "agent_id": 126,
            "external_id": "4f389532dc8f74552220c0a76edf4e7fda492360b7d0ed6134208c1edb00e363",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Please check our cPanel/WHM Reseller hosting prices here: https://www.skyhost.pk/reseller-hosting-in-pakistan",
            "sent_at": "2026-03-14 09:31:16",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 2578,
            "chat_id": 179,
            "agent_id": null,
            "external_id": "0e2a9b036e3d4e1fd9fd90b447bcddb56e0db3b623cc215929268a1418f3a4a9",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "what about emails issues?",
            "sent_at": "2026-03-14 09:31:52",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2579,
            "chat_id": 179,
            "agent_id": null,
            "external_id": "5f0b5786fa423b13f6d699cd4e14f82c3fc4deb18ff85ff979bddd21e7403f6a",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "emails sent from server ?",
            "sent_at": "2026-03-14 09:32:01",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2580,
            "chat_id": 179,
            "agent_id": null,
            "external_id": "314e5fb7ee7204637bd69485111a193e7540a3c26319aad649eb3714fb009a7d",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "I have 800+ cpanel",
            "sent_at": "2026-03-14 09:32:06",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2581,
            "chat_id": 179,
            "agent_id": 126,
            "external_id": "55954840bc32e0b5c369631fba2cbab709358d1ccc2c34d2b5503a213605992f",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Please send your contact number, I will guide you.",
            "sent_at": "2026-03-14 09:33:41",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 2582,
            "chat_id": 179,
            "agent_id": null,
            "external_id": "fe33c44f34317fe18b64ea0d22fc76710ccf7e86ec55b8f6983dc461a308bb10",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "03413139465",
            "sent_at": "2026-03-14 09:34:05",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2583,
            "chat_id": 179,
            "agent_id": null,
            "external_id": "0aa9ca9a6f84695998efb2726b296b3933e50463d6e250981a925d8bab0fdfa2",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "I need urgent",
            "sent_at": "2026-03-14 09:34:15",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2584,
            "chat_id": 179,
            "agent_id": 126,
            "external_id": "570375d257dec3f16733ba0d53f1ca9f5a85e58f2ef408ad308e4e7fe9dd885c",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "sure",
            "sent_at": "2026-03-14 09:34:47",
            "created_at": "2026-06-28 07:35:48",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        }
    ],
    "browser": "",
    "os": "",
    "first_visit_at": "2026-03-14 09:28:04",
    "tags": [],
    "agents": [
        {
            "id": 126,
            "external_id": "668cdc4b3c40c81a9a5e2251",
            "name": "Sky Host RA L1",
            "email": null,
            "created_at": "2026-06-28 07:33:24",
            "updated_at": "2026-06-28 08:09:44"
        }
    ],
    "attachments": [],
    "categories": [],
    "visitor_chat_count": 1,
    "visitor_average_rating": "0"
}