{
    "id": 164,
    "chat_id": "2bc6ec90-1885-11f1-93ec-85e60704ea8e",
    "visitor_id": 50,
    "started_at": "2026-03-05 11:19:53",
    "ended_at": null,
    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
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Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"Hello,\\nWelcome, How Can I Serve You Today ?\", \"time\": \"2026-03-05T11:20:17.356Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"Why the Fuck are you not picking up my call?\", \"time\": \"2026-03-05T11:20:32.092Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"It's on hold since fkin 20 minutes\", \"time\": \"2026-03-05T11:20:49.346Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Why the fuck are you not replying to my complaints from last 4 days\", \"time\": \"2026-03-05T11:21:30.831Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Why the fuck are you not replying to my messages\", \"time\": \"2026-03-05T11:21:39.321Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Why the fuck are you not replying to my mails\", \"time\": \"2026-03-05T11:21:46.783Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"BC sirf sale krna hi aata h, service gyi tail lenay\", \"time\": \"2026-03-05T11:22:01.353Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Pesay le k haram Khor beth gye ho ab\", \"time\": \"2026-03-05T11:22:15.326Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"please share your issue or ticket id\u00a0\\nnot using abusive language please\", \"time\": \"2026-03-05T11:22:19.301Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"Pick up my call\", \"time\": \"2026-03-05T11:22:55.665Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Ticket #20260215-613\", \"time\": \"2026-03-05T11:23:39.204Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Pick up my Call\", \"time\": \"2026-03-05T11:23:43.079Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"there is live chat\u00a0 our call center another location\", \"time\": \"2026-03-05T11:23:45.765Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"It's still ringing from last 23 minutes\", \"time\": \"2026-03-05T11:23:50.538Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Please do not worry I will get this checked\", \"time\": \"2026-03-05T11:24:01.131Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"O bad bas, BC itni tumhari locations\", \"time\": \"2026-03-05T11:24:05.014Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"ek customer handle hota nhi, m,ultiple locations handle krni h tum chu ne\", \"time\": \"2026-03-05T11:24:20.347Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"please stop these words i m checking your ticket hold on\", \"time\": \"2026-03-05T11:24:48.629Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"20260215-613\u00a0\u00a0\\nthis ticket already our team replied you\", \"time\": \"2026-03-05T11:27:12.789Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"And I have discussaed it with thme, Do I have to send you Whatsapp chat?\", \"time\": \"2026-03-05T11:27:31.306Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"???\", \"time\": \"2026-03-05T11:29:31.302Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"if you tell me issue right now you facing ..\\nbecause i check you all old tickets replied our team resolved\", \"time\": \"2026-03-05T11:30:31.297Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"The issue is that Database is not working on my websites after changing the IP address\", \"time\": \"2026-03-05T11:30:50.212Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"I told him this on Whatsapp\", \"time\": \"2026-03-05T11:31:20.774Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"domain name please\", \"time\": \"2026-03-05T11:31:21.689Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"He said it will be fixed\", \"time\": \"2026-03-05T11:31:24.975Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"It's just fixed in 1 domain (of my reseller plan)\", \"time\": \"2026-03-05T11:31:40.998Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"I asked him to fix it in all domains\", \"time\": \"2026-03-05T11:31:47.486Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Instead of fixing\", \"time\": \"2026-03-05T11:31:51.925Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"That MF Suspended my domain\", \"time\": \"2026-03-05T11:31:58.573Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"let me check please hold\", \"time\": \"2026-03-05T11:32:04.677Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"https://rimshashakir.online/\", \"time\": \"2026-03-05T11:32:22.223Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Hosted from this reseller: cannoninteractive.com\", \"time\": \"2026-03-05T11:32:35.480Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"ok hold on\u00a0 i m checking\", \"time\": \"2026-03-05T11:32:52.549Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"I'm waiting\", \"time\": \"2026-03-05T11:35:21.378Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Secondly, my main issue hasn't been resolved yet.\", \"time\": \"2026-03-05T11:35:43.261Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"The website still keeps getting down\", \"time\": \"2026-03-05T11:35:53.742Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"please wait i ' m checking\", \"time\": \"2026-03-05T11:35:55.346Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"Multiple times in a day\", \"time\": \"2026-03-05T11:35:59.009Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Even your own dashboard becomes inaccessible\", \"time\": \"2026-03-05T11:36:09.460Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Skyhost.pk becomes inaccessible too\", \"time\": \"2026-03-05T11:36:19.288Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"On top of that, there are mail sending issues\", \"time\": \"2026-03-05T11:36:53.829Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"i am checking these all issues\u00a0 please hold on and stay connected\", \"time\": \"2026-03-05T11:36:57.251Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"https://rimshashakir.online/\\n\\nIt's still showing suspended\", \"time\": \"2026-03-05T11:37:11.986Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-03-05T11:42:54.743Z\", \"type\": \"agent-join\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"I'm still waiting\", \"time\": \"2026-03-05T11:45:42.607Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"i am checking these all issues  please hold on\", \"time\": \"2026-03-05T11:46:42.593Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"Sure,\", \"time\": \"2026-03-05T11:46:54.536Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Thanks\", \"time\": \"2026-03-05T11:47:11.996Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"I'll have to go home soon, so kindly give me any other contact number where I can atleast contact support\", \"time\": \"2026-03-05T11:47:26.792Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-03-05T11:47:27.585Z\", \"type\": \"agent-leave\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"5855919a44adb20f586cf19e\"}}, {\"msg\": \"Please don\u2019t worry, we are working on this. As soon as the issue is resolved, we will update you. We are here for you.\", \"time\": \"2026-03-05T11:49:50.075Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"0307 7255081\\nUse this for updating\", \"time\": \"2026-03-05T11:51:54.503Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"sure\", \"time\": \"2026-03-05T11:54:04.339Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}], \"personId\": \"69676c94d98c7c191794da53\", \"createdOn\": \"2026-03-05T11:19:53.023Z\", \"updatedOn\": \"2026-03-05T11:56:05.108Z\", \"propertyId\": \"58482e92f9976a1964ca2bf2\", \"property_id\": \"58482e92f9976a1964ca2bf2\", \"chatDuration\": 2051, \"messageCount\": 53}",
    "created_at": "2026-06-28 07:35:34",
    "updated_at": "2026-06-28 07:35:34",
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    "updated_on": "2026-03-05 11:56:05",
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            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
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            "body": "Why the Fuck are you not picking up my call?",
            "sent_at": "2026-03-05 11:20:32",
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            "body": "It's on hold since fkin 20 minutes",
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            "body": "Why the fuck are you not replying to my complaints from last 4 days",
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "Why the fuck are you not replying to my messages",
            "sent_at": "2026-03-05 11:21:39",
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            "body": "Why the fuck are you not replying to my mails",
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            "sender_type": "visitor",
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            "body": "BC sirf sale krna hi aata h, service gyi tail lenay",
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            "body": "Pesay le k haram Khor beth gye ho ab",
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            "body": "please share your issue or ticket id\u00a0\nnot using abusive language please",
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            "body": "Pick up my call",
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            "body": "Ticket #20260215-613",
            "sent_at": "2026-03-05 11:23:39",
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "Pick up my Call",
            "sent_at": "2026-03-05 11:23:43",
            "created_at": "2026-06-28 07:35:34",
            "property_id": null,
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            "chat_id": 164,
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            "external_id": "f677dc26e2eb365b33c81ed610498b831785066d42dce0c78e94d7227210eb27",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "there is live chat\u00a0 our call center another location",
            "sent_at": "2026-03-05 11:23:45",
            "created_at": "2026-06-28 07:35:35",
            "property_id": null,
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "It's still ringing from last 23 minutes",
            "sent_at": "2026-03-05 11:23:50",
            "created_at": "2026-06-28 07:35:35",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Please do not worry I will get this checked",
            "sent_at": "2026-03-05 11:24:01",
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "O bad bas, BC itni tumhari locations",
            "sent_at": "2026-03-05 11:24:05",
            "created_at": "2026-06-28 07:35:35",
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "ek customer handle hota nhi, m,ultiple locations handle krni h tum chu ne",
            "sent_at": "2026-03-05 11:24:20",
            "created_at": "2026-06-28 07:35:35",
            "property_id": null,
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        {
            "id": 2374,
            "chat_id": 164,
            "agent_id": 1,
            "external_id": "29342bb2a48885cf5e21c17a4f8ee0964132102511a0a5ccfe0055438e550838",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "please stop these words i m checking your ticket hold on",
            "sent_at": "2026-03-05 11:24:48",
            "created_at": "2026-06-28 07:35:35",
            "property_id": null,
            "message_type": null,
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "20260215-613\u00a0\u00a0\nthis ticket already our team replied you",
            "sent_at": "2026-03-05 11:27:12",
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            "sender_type": "visitor",
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            "body": "And I have discussaed it with thme, Do I have to send you Whatsapp chat?",
            "sent_at": "2026-03-05 11:27:31",
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            "body": "???",
            "sent_at": "2026-03-05 11:29:31",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "if you tell me issue right now you facing ..\nbecause i check you all old tickets replied our team resolved",
            "sent_at": "2026-03-05 11:30:31",
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            "property_id": null,
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            "external_id": "81c5494f7b0d67e1a4652c55beaf7718cd55c5163a472f8f1306ac6b640be3c7",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "The issue is that Database is not working on my websites after changing the IP address",
            "sent_at": "2026-03-05 11:30:50",
            "created_at": "2026-06-28 07:35:35",
            "property_id": null,
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            "body": "I told him this on Whatsapp",
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            "sender_type": "agent",
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            "body": "domain name please",
            "sent_at": "2026-03-05 11:31:21",
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            "body": "He said it will be fixed",
            "sent_at": "2026-03-05 11:31:24",
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "It's just fixed in 1 domain (of my reseller plan)",
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            "body": "I asked him to fix it in all domains",
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            "body": "Instead of fixing",
            "sent_at": "2026-03-05 11:31:51",
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            "body": "That MF Suspended my domain",
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            "sender_type": "agent",
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            "body": "let me check please hold",
            "sent_at": "2026-03-05 11:32:04",
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            "body": "https://rimshashakir.online/",
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            "body": "Hosted from this reseller: cannoninteractive.com",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "ok hold on\u00a0 i m checking",
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            "body": "I'm waiting",
            "sent_at": "2026-03-05 11:35:21",
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "Secondly, my main issue hasn't been resolved yet.",
            "sent_at": "2026-03-05 11:35:43",
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "The website still keeps getting down",
            "sent_at": "2026-03-05 11:35:53",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "please wait i ' m checking",
            "sent_at": "2026-03-05 11:35:55",
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            "sender_type": "visitor",
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            "body": "Multiple times in a day",
            "sent_at": "2026-03-05 11:35:59",
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "Even your own dashboard becomes inaccessible",
            "sent_at": "2026-03-05 11:36:09",
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            "body": "Skyhost.pk becomes inaccessible too",
            "sent_at": "2026-03-05 11:36:19",
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            "body": "On top of that, there are mail sending issues",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "i am checking these all issues\u00a0 please hold on and stay connected",
            "sent_at": "2026-03-05 11:36:57",
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            "body": "https://rimshashakir.online/\n\nIt's still showing suspended",
            "sent_at": "2026-03-05 11:37:11",
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            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
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            "sent_at": "2026-03-05 11:42:54",
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            "sender_type": "visitor",
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            "body": "I'm still waiting",
            "sent_at": "2026-03-05 11:45:42",
            "created_at": "2026-06-28 07:35:36",
            "property_id": null,
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            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "i am checking these all issues  please hold on",
            "sent_at": "2026-03-05 11:46:42",
            "created_at": "2026-06-28 07:35:36",
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            "agent_name": "Sky Host RA L1",
            "agent_email": null
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            "sender_type": "visitor",
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            "body": "Sure,",
            "sent_at": "2026-03-05 11:46:54",
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            "agent_id": 126,
            "external_id": "554e64d2537a612ee74c0b83d969af8a63301818a8b5e9be28c0207ae5ecbac4",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Thanks",
            "sent_at": "2026-03-05 11:47:11",
            "created_at": "2026-06-28 07:35:36",
            "property_id": null,
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "I'll have to go home soon, so kindly give me any other contact number where I can atleast contact support",
            "sent_at": "2026-03-05 11:47:26",
            "created_at": "2026-06-28 07:35:36",
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            "sent_at": "2026-03-05 11:47:27",
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