{
    "id": 67,
    "chat_id": "57666960-fa81-11f0-b206-a5c9f98f6fb8",
    "visitor_id": 15,
    "started_at": "2026-01-26 06:37:06",
    "ended_at": null,
    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
    "raw_payload": "{\"id\": \"57666960-fa81-11f0-b206-a5c9f98f6fb8\", \"ip\": \"2407:d000:b:f8f0:18c7:8824:bf65:7d0f\", \"type\": \"chat\", \"agents\": [\"668cdc4b3c40c81a9a5e2251\"], \"chatId\": \"57666960-fa81-11f0-b206-a5c9f98f6fb8\", \"domain\": \"www.skyhost.pk\", \"pageId\": \"58482e92f9976a1964ca2bf2\", \"rating\": 0, \"status\": \"closed\", \"visitor\": {\"id\": \"58482e92f9976a1964ca2bf2-TAZYh3IE3jBEHB9AACYPV\", \"name\": \"V1754409759701710\", \"email\": null}, \"location\": {\"city\": \"Islamabad\", \"countryCode\": \"PK\"}, \"messages\": [{\"data\": {\"url\": \"https://www.skyhost.pk/\", \"title\": \"Web Hosting in Pakistan | Cheap Web Hosting Companies | Web hosting Services | Hosting Server Plans\"}, \"time\": \"2026-01-26T06:36:28.879Z\", \"type\": \"nav\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"?\", \"time\": \"2026-01-26T06:37:06.544Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-01-26T06:37:15.292Z\", \"type\": \"agent-join\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"Hello,\\nWelcome, How Can I Serve You Today ?\", \"time\": \"2026-01-26T06:37:19.203Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"please share your domain\", \"time\": \"2026-01-26T06:37:41.559Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"mysmtportal\", \"time\": \"2026-01-26T06:37:52.157Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Your cPanel is working properly . Please clear your browser cache and log in again.\", \"time\": \"2026-01-26T06:39:58.918Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"i have tried all things\", \"time\": \"2026-01-26T06:40:22.703Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"but not accessible\", \"time\": \"2026-01-26T06:40:25.501Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"even cpanel is not accessible\", \"time\": \"2026-01-26T06:40:32.109Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"please send me screenshort of your error\", \"time\": \"2026-01-26T06:41:20.903Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/69770b6b40112be81b0d1902/v/d401e41aaa044f338b5ac977449a375cd11a82ca/image.png\", \"name\": \"image.png\", \"size\": 7756, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-01-26T06:41:43.677Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"mysmtportal.com\", \"time\": \"2026-01-26T06:42:10.909Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Please open the following link and log in to your cPanel: https://mysmtportal.com:2083\", \"time\": \"2026-01-26T06:43:48.637Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}], \"personId\": \"68922b1fb9cfb9187dbb98ff\", \"createdOn\": \"2026-01-26T06:37:06.544Z\", \"updatedOn\": \"2026-01-26T06:46:11.411Z\", \"propertyId\": \"58482e92f9976a1964ca2bf2\", \"property_id\": \"58482e92f9976a1964ca2bf2\", \"chatDuration\": 402, \"messageCount\": 12}",
    "created_at": "2026-06-28 07:34:08",
    "updated_at": "2026-06-28 07:34:08",
    "property_id": "58482e92f9976a1964ca2bf2",
    "city": null,
    "ip_address": "2407:d000:b:f8f0:18c7:8824:bf65:7d0f",
    "message_count": 14,
    "chat_duration": null,
    "created_on": "2026-01-26 06:37:06",
    "updated_on": "2026-01-26 06:46:11",
    "deleted": 0,
    "visitor_name": "V1754409759701710",
    "visitor_email": null,
    "visitor_phone": null,
    "visitor_country": "",
    "visitor_city": "",
    "visitor_ip": "2407:d000:b:df4c:248a:1464:9e86:4a8b",
    "messages": [
        {
            "id": 1008,
            "chat_id": 67,
            "agent_id": null,
            "external_id": "8d0ef11c735ab64014d747d9ca1adc40e4f3495534b6b5bc0b0e4ea4ba344e3d",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-01-26 06:36:28",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1009,
            "chat_id": 67,
            "agent_id": null,
            "external_id": "8c5aa8d89050ab17700c3e19a9d6e859aa5edc8b9cca4705654a0f8852d60925",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "?",
            "sent_at": "2026-01-26 06:37:06",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1010,
            "chat_id": 67,
            "agent_id": 126,
            "external_id": "00c82506aae5dacc5930bc26c5db6f2e1afe46267c32fc31c93437d5ca0843f1",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "",
            "sent_at": "2026-01-26 06:37:15",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1011,
            "chat_id": 67,
            "agent_id": 126,
            "external_id": "88a62c9e44379e3b35ef4afdf6ac13077387a44d295bd349cb9efc28c45858bb",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
            "sent_at": "2026-01-26 06:37:19",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1012,
            "chat_id": 67,
            "agent_id": 126,
            "external_id": "34984f59ac6108d65f44a6c7508ec3012825731560e9622f7eada379311dc418",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "please share your domain",
            "sent_at": "2026-01-26 06:37:41",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1013,
            "chat_id": 67,
            "agent_id": null,
            "external_id": "d5223fd052e6bed057e2fbf5f3a885b40c0e6e699e4ae1ed4ed3388708dc4a02",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "mysmtportal",
            "sent_at": "2026-01-26 06:37:52",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1014,
            "chat_id": 67,
            "agent_id": 126,
            "external_id": "9c0db2243e660112ee37590406e5f79b326a7f2a99892b75132494c657921cad",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Your cPanel is working properly . Please clear your browser cache and log in again.",
            "sent_at": "2026-01-26 06:39:58",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1015,
            "chat_id": 67,
            "agent_id": null,
            "external_id": "bdfc376ac34aac58cd32dda456c5c799b59c8b3005f231c701fa8c83a0643ae3",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "i have tried all things",
            "sent_at": "2026-01-26 06:40:22",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1016,
            "chat_id": 67,
            "agent_id": null,
            "external_id": "31dbfe5bdf068df7659653006460896f0ebf8aad69eacbd80b935835e42effc6",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "but not accessible",
            "sent_at": "2026-01-26 06:40:25",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1017,
            "chat_id": 67,
            "agent_id": null,
            "external_id": "fb87dccdfc3bbf6733644d5fbd78163e564584c71b715d2f6c8f0cd39bdd98ee",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "even cpanel is not accessible",
            "sent_at": "2026-01-26 06:40:32",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1018,
            "chat_id": 67,
            "agent_id": 126,
            "external_id": "dc33f5256fec4d4e6b59c982e2f91c63e4ed43c73d288755e069d8b98e62c274",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "please send me screenshort of your error",
            "sent_at": "2026-01-26 06:41:20",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1019,
            "chat_id": 67,
            "agent_id": null,
            "external_id": "34c77e49aae80f134eb8c2cebade20d3c7ed0750e891b84624ddddfc1c2d1632",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-01-26 06:41:43",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1020,
            "chat_id": 67,
            "agent_id": null,
            "external_id": "6679f2bbb0602e64a95dd672f3b30c52adacac708d0b4f7e5ecca4ae1f54c36e",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "mysmtportal.com",
            "sent_at": "2026-01-26 06:42:10",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1021,
            "chat_id": 67,
            "agent_id": 126,
            "external_id": "1c9c1eaf1a45468f854a10521e75dd94c06e7daab7f43cca7ce63e197983e375",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Please open the following link and log in to your cPanel: https://mysmtportal.com:2083",
            "sent_at": "2026-01-26 06:43:48",
            "created_at": "2026-06-28 07:34:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        }
    ],
    "browser": "",
    "os": "",
    "first_visit_at": "2026-01-26 06:36:28",
    "tags": [],
    "agents": [
        {
            "id": 126,
            "external_id": "668cdc4b3c40c81a9a5e2251",
            "name": "Sky Host RA L1",
            "email": null,
            "created_at": "2026-06-28 07:33:24",
            "updated_at": "2026-06-28 08:09:44"
        }
    ],
    "attachments": [],
    "categories": [],
    "visitor_chat_count": 31,
    "visitor_average_rating": "0"
}