{
    "id": 87,
    "chat_id": "778a66b0-fdf1-11f0-9c7d-a9075f01b48d",
    "visitor_id": 52,
    "started_at": "2026-01-30 15:38:29",
    "ended_at": null,
    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
    "raw_payload": "{\"id\": \"778a66b0-fdf1-11f0-9c7d-a9075f01b48d\", \"ip\": \"154.208.49.193\", \"type\": \"chat\", \"agents\": [\"58482e592838240f2876a585\"], \"chatId\": \"778a66b0-fdf1-11f0-9c7d-a9075f01b48d\", \"domain\": \"www.skyhost.pk\", \"pageId\": \"58482e92f9976a1964ca2bf2\", \"rating\": 0, \"status\": \"closed\", \"visitor\": {\"id\": \"58482e92f9976a1964ca2bf2-dpbrCnOXKx8EPY4k3gdVL\", \"name\": \"V1769185906054740\", \"email\": null}, \"location\": {\"city\": \"Lahore\", \"countryCode\": \"PK\"}, \"messages\": [{\"data\": {\"url\": \"https://www.skyhost.pk/\", \"title\": \"Web Hosting in Pakistan | Cheap Web Hosting Companies | Web hosting Services | Hosting Server Plans\"}, \"time\": \"2026-01-30T15:36:40.207Z\", \"type\": \"nav\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Department (Required) : Sales / New Order\\r\\nQuestion (Required) : what is status of the domain kamranmajeedfoundation\\n\\ni sent the payment 4 days ago and provided details but the domain is not active yet\", \"time\": \"2026-01-30T15:38:29.802Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-01-30T15:45:11.935Z\", \"type\": \"agent-join\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Hello,\\nWelcome, How Can I Serve You Today ?\", \"time\": \"2026-01-30T15:45:14.723Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"??/?\", \"time\": \"2026-01-30T15:55:20.657Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Ticket #20260123-025 - Domain Renewal - kamranmajeedfoundation.com\", \"time\": \"2026-01-30T15:55:31.258Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"why the support team is not able to check the payment from their side?\", \"time\": \"2026-01-30T15:55:45.714Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Your domain is renewed but hosting is expired\", \"time\": \"2026-01-30T15:55:47.683Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/697cd00640112be81b0cb2ce/v/575b12dd94b711196ff947a48f8eff01352c1c22/image.png\", \"name\": \"image.png\", \"size\": 58237, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-01-30T15:57:16.049Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"It's showing as suspended\", \"time\": \"2026-01-30T15:57:24.622Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"You have paid 3950 PKR ?\", \"time\": \"2026-01-30T15:57:49.164Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"yes\", \"time\": \"2026-01-30T16:04:24.277Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"only for domain\", \"time\": \"2026-01-30T16:04:36.045Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Domain is renewed\", \"time\": \"2026-01-30T16:04:49.103Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}], \"personId\": \"6973a27230e6e919439efb5e\", \"createdOn\": \"2026-01-30T15:38:29.802Z\", \"updatedOn\": \"2026-01-30T16:25:23.804Z\", \"propertyId\": \"58482e92f9976a1964ca2bf2\", \"property_id\": \"58482e92f9976a1964ca2bf2\", \"chatDuration\": 1579, \"messageCount\": 12}",
    "created_at": "2026-06-28 07:34:28",
    "updated_at": "2026-06-28 07:34:28",
    "property_id": "58482e92f9976a1964ca2bf2",
    "city": null,
    "ip_address": "154.208.49.193",
    "message_count": 14,
    "chat_duration": null,
    "created_on": "2026-01-30 15:38:29",
    "updated_on": "2026-01-30 16:25:23",
    "deleted": 0,
    "visitor_name": "V1769185906054740",
    "visitor_email": null,
    "visitor_phone": null,
    "visitor_country": "",
    "visitor_city": "",
    "visitor_ip": "72.255.5.63",
    "messages": [
        {
            "id": 1350,
            "chat_id": 87,
            "agent_id": null,
            "external_id": "0c7f45701ef264a12fc8962fe6aba3b34f46367acc37c17fa213878e1579c7eb",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-01-30 15:36:40",
            "created_at": "2026-06-28 07:34:28",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1351,
            "chat_id": 87,
            "agent_id": null,
            "external_id": "0954f0f244d6ed82379a178b530e4aba2bb569d39f34790fc5ae74f53d6fa1e0",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Department (Required) : Sales / New Order\r\nQuestion (Required) : what is status of the domain kamranmajeedfoundation\n\ni sent the payment 4 days ago and provided details but the domain is not active yet",
            "sent_at": "2026-01-30 15:38:29",
            "created_at": "2026-06-28 07:34:28",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1352,
            "chat_id": 87,
            "agent_id": 29,
            "external_id": "72b03b89194ed5a4999f5cfaf09f3bf071709d9e037d73e27c16beb159d90ecc",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "",
            "sent_at": "2026-01-30 15:45:11",
            "created_at": "2026-06-28 07:34:28",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1353,
            "chat_id": 87,
            "agent_id": 29,
            "external_id": "a369dc421f121d442b6274bcc72682f4e2f10b234f62b328144633ec67a42f23",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
            "sent_at": "2026-01-30 15:45:14",
            "created_at": "2026-06-28 07:34:28",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1354,
            "chat_id": 87,
            "agent_id": null,
            "external_id": "e45f6b158a19849e57450d911ca8fa33659bb95cac7c5af53fa08fa256e48c2b",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "??/?",
            "sent_at": "2026-01-30 15:55:20",
            "created_at": "2026-06-28 07:34:28",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1355,
            "chat_id": 87,
            "agent_id": null,
            "external_id": "fde09f92e595149690468421eb9f363bfe9acc7fd918fe65fab51d57b368fded",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Ticket #20260123-025 - Domain Renewal - kamranmajeedfoundation.com",
            "sent_at": "2026-01-30 15:55:31",
            "created_at": "2026-06-28 07:34:28",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1356,
            "chat_id": 87,
            "agent_id": null,
            "external_id": "12c17fecb9f2503311c1a7ee7bd0400da75907e88ffe89098737b23b2d0b0d6e",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "why the support team is not able to check the payment from their side?",
            "sent_at": "2026-01-30 15:55:45",
            "created_at": "2026-06-28 07:34:28",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1357,
            "chat_id": 87,
            "agent_id": 29,
            "external_id": "abab195686b32465c5fe4e9f9cf8e8b40f2d7eb4944a44898c0830624ea6bc7b",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Your domain is renewed but hosting is expired",
            "sent_at": "2026-01-30 15:55:47",
            "created_at": "2026-06-28 07:34:28",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1358,
            "chat_id": 87,
            "agent_id": null,
            "external_id": "d81082a295c3f92c5cc14185240ef4c2e10a7c8fc82e41f132218be5a3774324",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-01-30 15:57:16",
            "created_at": "2026-06-28 07:34:29",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1359,
            "chat_id": 87,
            "agent_id": null,
            "external_id": "7c64a6075ffb7c71f627db1a0254e716f323b11c979c8d538f75636fece4e20c",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "It's showing as suspended",
            "sent_at": "2026-01-30 15:57:24",
            "created_at": "2026-06-28 07:34:29",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1360,
            "chat_id": 87,
            "agent_id": 29,
            "external_id": "0daa54a19db0c60a4e09edfcfa9de71361975c1a6c1df1080b1f75ddc1200ed6",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "You have paid 3950 PKR ?",
            "sent_at": "2026-01-30 15:57:49",
            "created_at": "2026-06-28 07:34:29",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1361,
            "chat_id": 87,
            "agent_id": null,
            "external_id": "abb1a69dfdcce6646a2177f8669bdacd3a866d2ceebc6cf8990d373aad54db89",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "yes",
            "sent_at": "2026-01-30 16:04:24",
            "created_at": "2026-06-28 07:34:29",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1362,
            "chat_id": 87,
            "agent_id": null,
            "external_id": "c06b147811689e55f2b11b5c1efc0fdb4faf42b1145b1e0b38258b9390b2bfbc",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "only for domain",
            "sent_at": "2026-01-30 16:04:36",
            "created_at": "2026-06-28 07:34:29",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1363,
            "chat_id": 87,
            "agent_id": 29,
            "external_id": "6ffb86ceb07309b4174ea99e8647df17e4304b0e067694ac0bb434e1e2d2f583",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Domain is renewed",
            "sent_at": "2026-01-30 16:04:49",
            "created_at": "2026-06-28 07:34:29",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        }
    ],
    "browser": "",
    "os": "",
    "first_visit_at": "2026-01-30 15:36:40",
    "tags": [],
    "agents": [
        {
            "id": 29,
            "external_id": "58482e592838240f2876a585",
            "name": "Sales - Support Chat",
            "email": null,
            "created_at": "2026-06-28 07:33:12",
            "updated_at": "2026-06-28 08:09:43"
        }
    ],
    "attachments": [],
    "categories": [],
    "visitor_chat_count": 5,
    "visitor_average_rating": "0"
}