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    "started_at": "2026-02-05 08:07:01",
    "ended_at": null,
    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
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(intranet_portal_(22).sql)\", \"time\": \"2026-02-05T08:15:02.469Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/a/58482e592838240f2876a585/bae504915a908422dd7340fc2a59d572edcfa268/image.png\", \"name\": \"image.png\", \"size\": 5837, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-05T08:15:28.283Z\", \"type\": \"file\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/69844f7740112be81b4b7242/v/1fad03fac3efd02353f04b9bedaa4417a396a005/Screenshot_2026-02-05_111522.png\", \"name\": \"Screenshot 2026-02-05 111522.png\", \"size\": 465146, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-05T08:15:51.071Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"I have imported old database now\", \"time\": \"2026-02-05T08:16:13.988Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/a/58482e592838240f2876a585/cffe9be9ea0ceab78d661312e470edc9962ad827/image.png\", \"name\": \"image.png\", \"size\": 5941, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-05T08:16:16.448Z\", \"type\": \"file\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/69844f7740112be81b4b7242/v/5d2bec2bef314fe201bf544d964e0fbb08d5bc60/Screenshot_2026-02-05_111623.png\", \"name\": \"Screenshot 2026-02-05 111623.png\", \"size\": 904925, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-05T08:16:37.907Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Problem is in database\u00a0\u00a0Collation\", \"time\": \"2026-02-05T08:16:46.354Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"cPanel and Plesk have different settings\", \"time\": \"2026-02-05T08:16:58.588Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Please wait let us fix\", \"time\": \"2026-02-05T08:17:06.196Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"ok tell me what i need to select for arabic.\", \"time\": \"2026-02-05T08:17:17.760Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"utf8mb4_unicode_ci\", \"time\": \"2026-02-05T08:22:25.090Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"This is good for Arabic\", \"time\": \"2026-02-05T08:22:32.896Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"check my databse has already utf8mb4_unicode_ci this settings\", \"time\": \"2026-02-05T08:22:59.582Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"It was mix, I have just updated it with\u00a0utf8mb4_unicode_ci\", \"time\": \"2026-02-05T08:23:34.853Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"In your database\u00a0erpsnikm_intranet_portal\", \"time\": \"2026-02-05T08:23:44.248Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"ok\", \"time\": \"2026-02-05T08:24:03.751Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/69844f7740112be81b4b7242/v/bd838ccbdbad6dbe0c203cab3941a7259ba404b4/Screenshot_2026-02-05_113042.png\", \"name\": \"Screenshot 2026-02-05 113042.png\", \"size\": 51265, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-05T08:31:31.865Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Please open in your web browser private window\", \"time\": \"2026-02-05T08:32:12.350Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"This is due to cache\", \"time\": \"2026-02-05T08:32:15.743Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/a/58482e592838240f2876a585/94c31736bb27ef3f0055c6ef6703ae539c2af10b/image.png\", \"name\": \"image.png\", \"size\": 18898, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-05T08:32:50.950Z\", \"type\": \"file\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"yes in private ssl showing active.\", \"time\": \"2026-02-05T08:33:22.095Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"but without .php extension pages are not working while its working fine in old hosting. example erpsofti.com/home  not working.\", \"time\": \"2026-02-05T08:35:33.482Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Did you put code in your .htaccess file ?\", \"time\": \"2026-02-05T08:35:44.991Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"yes same code i put\", \"time\": \"2026-02-05T08:36:08.219Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"you can check\", \"time\": \"2026-02-05T08:36:20.183Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Please check now\", \"time\": \"2026-02-05T08:42:34.235Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"yes now working\", \"time\": \"2026-02-05T08:43:50.455Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \".htaccess file will not work here in Windows Plesk\", \"time\": \"2026-02-05T08:44:17.919Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"web.config will work\", \"time\": \"2026-02-05T08:44:22.212Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"is there anything else that i can assist you with ?\", \"time\": \"2026-02-05T08:44:30.266Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"yes\", \"time\": \"2026-02-05T08:44:54.421Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/69844f7740112be81b4b7242/v/64dcad1355fc9b80157937ff578619d7748d86ec/Screenshot_2026-02-05_114434.png\", \"name\": \"Screenshot 2026-02-05 114434.png\", \"size\": 42002, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-05T08:45:29.196Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"on https://erpsofti.com/home\", \"time\": \"2026-02-05T08:45:42.208Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"You need to fix this from database\", \"time\": \"2026-02-05T08:45:58.779Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"before it was working, so what need to update.\", \"time\": \"2026-02-05T08:47:29.023Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"this field data is not showing on above page. \\\"description\\ttext\\tutf8mb4_unicode_ci\\t\\\"\", \"time\": \"2026-02-05T08:48:21.098Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"From which database table this date needs to be show ?\", \"time\": \"2026-02-05T08:49:02.828Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"example thought_of_week, albums, news tables of db erpsnikm_intranet_portal\", \"time\": \"2026-02-05T08:51:06.329Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"I see the Arabic data is present in database\", \"time\": \"2026-02-05T09:02:06.485Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"You can please contact the website developer for this fix\", \"time\": \"2026-02-05T09:02:25.403Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"with data type text arabic not showing\", \"time\": \"2026-02-05T09:02:35.251Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Or please open a ticket our web developer will check this.\", \"time\": \"2026-02-05T09:02:42.716Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"ok\", \"time\": \"2026-02-05T09:02:49.272Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"you send the message, I will see you again after break and prayer. thanks\", \"time\": \"2026-02-05T09:02:51.309Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Thank you for contacting our live support !\\nYou may feel free to contact us If you need any further assistance we are available 24/7 via E-mail and Chat Support*.\", \"time\": \"2026-02-05T09:02:59.521Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"time\": \"2026-02-05T09:03:35.888Z\", \"type\": \"agent-leave\", \"sender\": {\"n\": \"Sales - 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    "created_at": "2026-06-28 07:34:51",
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            "body": "Ok also please share the URL where this arabic is showing",
            "sent_at": "2026-02-05 08:08:32",
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            "body": "I can enter arabic in any table should be work.",
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            "body": "Ok also please share the URL where this arabic is showing, the screenshot you shared earlier please",
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            "body": "becuase in old it was working for all the tables.",
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            "body": "https://erpsofti.com/home.php",
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            "body": "Import has been successfully finished, 91 queries executed. (intranet_portal_(22).sql)",
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            "body": "I have imported old database now",
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            "body": "Problem is in database\u00a0\u00a0Collation",
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            "body": "cPanel and Plesk have different settings",
            "sent_at": "2026-02-05 08:16:58",
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            "body": "Please wait let us fix",
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            "body": "ok tell me what i need to select for arabic.",
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            "body": "utf8mb4_unicode_ci",
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            "body": "This is good for Arabic",
            "sent_at": "2026-02-05 08:22:32",
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            "body": "check my databse has already utf8mb4_unicode_ci this settings",
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            "body": "It was mix, I have just updated it with\u00a0utf8mb4_unicode_ci",
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            "body": "In your database\u00a0erpsnikm_intranet_portal",
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            "body": "ok",
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            "body": "Please open in your web browser private window",
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            "body": "This is due to cache",
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            "body": "yes in private ssl showing active.",
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            "body": "but without .php extension pages are not working while its working fine in old hosting. example erpsofti.com/home  not working.",
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            "sender_type": "agent",
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            "body": "Did you put code in your .htaccess file ?",
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            "body": "yes same code i put",
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            "body": "you can check",
            "sent_at": "2026-02-05 08:36:20",
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            "body": "Please check now",
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            "body": "yes now working",
            "sent_at": "2026-02-05 08:43:50",
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            "sender_name": "Sales - Support Chat",
            "body": ".htaccess file will not work here in Windows Plesk",
            "sent_at": "2026-02-05 08:44:17",
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            "body": "web.config will work",
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            "body": "is there anything else that i can assist you with ?",
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            "body": "yes",
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            "sent_at": "2026-02-05 08:45:29",
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            "body": "on https://erpsofti.com/home",
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            "sender_type": "agent",
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            "body": "You need to fix this from database",
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            "body": "before it was working, so what need to update.",
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "this field data is not showing on above page. \"description\ttext\tutf8mb4_unicode_ci\t\"",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "From which database table this date needs to be show ?",
            "sent_at": "2026-02-05 08:49:02",
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            "body": "example thought_of_week, albums, news tables of db erpsnikm_intranet_portal",
            "sent_at": "2026-02-05 08:51:06",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "I see the Arabic data is present in database",
            "sent_at": "2026-02-05 09:02:06",
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            "body": "You can please contact the website developer for this fix",
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            "body": "Or please open a ticket our web developer will check this.",
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            "body": "you send the message, I will see you again after break and prayer. thanks",
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            "body": "Thank you for contacting our live support !\nYou may feel free to contact us If you need any further assistance we are available 24/7 via E-mail and Chat Support*.",
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