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Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Hello,\\nWelcome, How Can I Serve You Today ?\", \"time\": \"2026-01-07T23:20:43.282Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Please share your registered email ID\", \"time\": \"2026-01-07T23:21:05.433Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"qaiserpc@gmail.com\", \"time\": \"2026-01-07T23:21:18.988Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"I was on touch with you or with your colleuge few hours ago, I have informed that I have paid the invoice and send the email, he/she told me that in couple of hours my vps will be active, it's still i nthe pendind state\", \"time\": \"2026-01-07T23:22:11.611Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Your vps is in process and will be activated in few hours\", \"time\": \"2026-01-07T23:22:13.918Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"seriously ?\", \"time\": \"2026-01-07T23:22:23.951Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Yes you have made payment 2 hours ago\", \"time\": \"2026-01-07T23:22:31.561Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"can you please give me exact time when the vps will be active?\", \"time\": \"2026-01-07T23:22:55.283Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Our normal vps provision time for Pakistan based server is 24 hours\", \"time\": \"2026-01-07T23:23:13.163Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"As I said it will be activated in few hours\", \"time\": \"2026-01-07T23:23:29.151Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"where i can find this information on your website that the vps provision time for Pakistan based server is 24 hours?\", \"time\": \"2026-01-07T23:23:55.270Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Iam here telling you this\", \"time\": \"2026-01-07T23:24:35.046Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"don't you think this is a transparency issue ?\", \"time\": \"2026-01-07T23:25:08.296Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"If this information is visible on the website, probabaly a customer can make a good decision either to buy service from Skyhost or not depending upon their situation?\", \"time\": \"2026-01-07T23:25:56.456Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"If you are unhappy about the vps provision time, you can cancel the vps and your full amount will be refunded\", \"time\": \"2026-01-07T23:26:56.811Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"amazing!\", \"time\": \"2026-01-07T23:27:12.621Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"24 hours is max time required for 1st order\", \"time\": \"2026-01-07T23:27:13.015Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"is there anything else that i can assist you with ?\", \"time\": \"2026-01-07T23:27:42.465Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"have you assisted me with this current issue?\", \"time\": \"2026-01-07T23:28:00.705Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"This is the standard time for vps provision,  \\nCan I ask if you have chatted with us earlier before placing order?\", \"time\": \"2026-01-07T23:29:14.674Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"are you trying to find an opportunity where you can shift the burden on me?\", \"time\": \"2026-01-07T23:29:55.035Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"As I said it vps provision time for Pakistan based servers is 24 hours\", \"time\": \"2026-01-07T23:30:10.729Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"is there anything else that i can assist you with ?\", \"time\": \"2026-01-07T23:30:15.137Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"What else you can assist with?\", \"time\": \"2026-01-07T23:31:09.112Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"is there anything else that i can assist you with ?\", \"time\": \"2026-01-07T23:32:05.461Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"sure, as you have confirmed that invoice is paid, why still i see this message on my dashboard, you have an unapid invoice? this has nothing to. do with the server provisioning\", \"time\": \"2026-01-07T23:32:59.150Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"this is the exact message on my dashboard \\\"You have an unpaid invoice. Pay it now to avoid interruption in service.\\\"\", \"time\": \"2026-01-07T23:33:32.191Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Your invoice will be marked paid once the vps is provisioned and online\", \"time\": \"2026-01-07T23:33:42.386Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \":)\", \"time\": \"2026-01-07T23:33:56.155Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"vps is in pending state because the invoice was not paid and invoice can't be marked as paid until the vps in provisioned, amazing\", \"time\": \"2026-01-07T23:34:52.829Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"doesn't it sound strange ?\", \"time\": \"2026-01-07T23:35:13.900Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"As I have already updated you multiple times Pakistan based vps take few hours to 24 hours to setup\", \"time\": \"2026-01-07T23:36:16.761Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"If you need this urgently please submit a cancellation request and you purchase from some other provider\", \"time\": \"2026-01-07T23:36:56.416Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Your paid amount will be refunded fully.\", \"time\": \"2026-01-07T23:37:11.243Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"I am sure you are not upset with me?\", \"time\": \"2026-01-07T23:37:11.896Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"No\", \"time\": \"2026-01-07T23:37:24.013Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"great!\", \"time\": \"2026-01-07T23:37:30.870Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"I have one more question, what is the definition of few hours ?\", \"time\": \"2026-01-07T23:37:48.793Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Thank you for contacting our live support !\\nYou may feel free to contact us If you need any further assistance we are available 24/7 via E-mail and Chat Support*.\", \"time\": \"2026-01-07T23:38:34.923Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"time\": \"2026-01-07T23:38:37.238Z\", \"type\": \"agent-leave\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"are you leaving the chat?\", \"time\": \"2026-01-07T23:39:07.411Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"?\", \"time\": \"2026-01-07T23:39:47.679Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}], \"personId\": \"695e907d149eb51945ff1c5f\", \"createdOn\": \"2026-01-07T23:00:16.674Z\", \"updatedOn\": \"2026-01-08T00:23:45.419Z\", \"propertyId\": \"58482e92f9976a1964ca2bf2\", \"property_id\": \"58482e92f9976a1964ca2bf2\", \"chatDuration\": 2371, \"messageCount\": 44}",
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            "body": "Department (Required) : Sales / New Order\r\nQuestion (Required) : Sir couple of hours has passed and my vps status is still pending?\r\nPhone (Optional) : 46723219875",
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            "body": "Hello Sir?",
            "sent_at": "2026-01-07 23:09:39",
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            "body": "is this 24x7 customer support?",
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            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
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            "body": "Please share your registered email ID",
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            "body": "qaiserpc@gmail.com",
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            "body": "I was on touch with you or with your colleuge few hours ago, I have informed that I have paid the invoice and send the email, he/she told me that in couple of hours my vps will be active, it's still i nthe pendind state",
            "sent_at": "2026-01-07 23:22:11",
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            "body": "Your vps is in process and will be activated in few hours",
            "sent_at": "2026-01-07 23:22:13",
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            "body": "seriously ?",
            "sent_at": "2026-01-07 23:22:23",
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            "body": "Yes you have made payment 2 hours ago",
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            "sender_type": "visitor",
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            "body": "can you please give me exact time when the vps will be active?",
            "sent_at": "2026-01-07 23:22:55",
            "created_at": "2026-06-28 07:33:22",
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            "body": "Our normal vps provision time for Pakistan based server is 24 hours",
            "sent_at": "2026-01-07 23:23:13",
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            "body": "As I said it will be activated in few hours",
            "sent_at": "2026-01-07 23:23:29",
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            "sender_type": "visitor",
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            "body": "where i can find this information on your website that the vps provision time for Pakistan based server is 24 hours?",
            "sent_at": "2026-01-07 23:23:55",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Iam here telling you this",
            "sent_at": "2026-01-07 23:24:35",
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "don't you think this is a transparency issue ?",
            "sent_at": "2026-01-07 23:25:08",
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            "sender_type": "visitor",
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            "body": "If this information is visible on the website, probabaly a customer can make a good decision either to buy service from Skyhost or not depending upon their situation?",
            "sent_at": "2026-01-07 23:25:56",
            "created_at": "2026-06-28 07:33:22",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "If you are unhappy about the vps provision time, you can cancel the vps and your full amount will be refunded",
            "sent_at": "2026-01-07 23:26:56",
            "created_at": "2026-06-28 07:33:22",
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            "body": "amazing!",
            "sent_at": "2026-01-07 23:27:12",
            "created_at": "2026-06-28 07:33:22",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "24 hours is max time required for 1st order",
            "sent_at": "2026-01-07 23:27:13",
            "created_at": "2026-06-28 07:33:22",
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            "external_id": "247f9a87f993e73cd52acdaff235c424a03b5f6ed1ce7d411ff1d17b82560720",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "is there anything else that i can assist you with ?",
            "sent_at": "2026-01-07 23:27:42",
            "created_at": "2026-06-28 07:33:22",
            "property_id": null,
            "message_type": null,
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        },
        {
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "have you assisted me with this current issue?",
            "sent_at": "2026-01-07 23:28:00",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "This is the standard time for vps provision,  \nCan I ask if you have chatted with us earlier before placing order?",
            "sent_at": "2026-01-07 23:29:14",
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "are you trying to find an opportunity where you can shift the burden on me?",
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            "body": "As I said it vps provision time for Pakistan based servers is 24 hours",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "is there anything else that i can assist you with ?",
            "sent_at": "2026-01-07 23:30:15",
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            "body": "What else you can assist with?",
            "sent_at": "2026-01-07 23:31:09",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "is there anything else that i can assist you with ?",
            "sent_at": "2026-01-07 23:32:05",
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            "body": "sure, as you have confirmed that invoice is paid, why still i see this message on my dashboard, you have an unapid invoice? this has nothing to. do with the server provisioning",
            "sent_at": "2026-01-07 23:32:59",
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            "body": "this is the exact message on my dashboard \"You have an unpaid invoice. Pay it now to avoid interruption in service.\"",
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            "body": "Your invoice will be marked paid once the vps is provisioned and online",
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            "body": ":)",
            "sent_at": "2026-01-07 23:33:56",
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            "body": "vps is in pending state because the invoice was not paid and invoice can't be marked as paid until the vps in provisioned, amazing",
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            "body": "doesn't it sound strange ?",
            "sent_at": "2026-01-07 23:35:13",
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            "sender_type": "agent",
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            "body": "As I have already updated you multiple times Pakistan based vps take few hours to 24 hours to setup",
            "sent_at": "2026-01-07 23:36:16",
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            "body": "If you need this urgently please submit a cancellation request and you purchase from some other provider",
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            "body": "Your paid amount will be refunded fully.",
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            "sender_name": null,
            "body": "I am sure you are not upset with me?",
            "sent_at": "2026-01-07 23:37:11",
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            "body": "No",
            "sent_at": "2026-01-07 23:37:24",
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            "body": "great!",
            "sent_at": "2026-01-07 23:37:30",
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            "body": "I have one more question, what is the definition of few hours ?",
            "sent_at": "2026-01-07 23:37:48",
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            "body": "Thank you for contacting our live support !\nYou may feel free to contact us If you need any further assistance we are available 24/7 via E-mail and Chat Support*.",
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            "body": "are you leaving the chat?",
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