{
    "id": 120,
    "chat_id": "9c4920d0-08bf-11f1-9fbd-513a412da03c",
    "visitor_id": 119,
    "started_at": "2026-02-13 09:37:41",
    "ended_at": null,
    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
    "raw_payload": "{\"id\": \"9c4920d0-08bf-11f1-9fbd-513a412da03c\", \"ip\": \"72.255.59.82\", \"type\": \"chat\", \"agents\": [\"668cdc4b3c40c81a9a5e2251\"], \"chatId\": \"9c4920d0-08bf-11f1-9fbd-513a412da03c\", \"domain\": \"www.skyhost.pk\", \"pageId\": \"58482e92f9976a1964ca2bf2\", \"rating\": 0, \"status\": \"closed\", \"visitor\": {\"id\": \"58482e92f9976a1964ca2bf2-9y2o1koeC473SQg9xkkFt\", \"name\": \"V1770972697267485\", \"email\": null}, \"location\": {\"city\": \"Karachi\", \"countryCode\": \"PK\"}, \"messages\": [{\"msg\": \"assaolam O aallaikum\", \"time\": \"2026-02-13T09:37:41.254Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-02-13T09:39:06.503Z\", \"type\": \"agent-join\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"Hello,\\nWelcome, How Can I Serve You Today ?\", \"time\": \"2026-02-13T09:39:10.553Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"i am not able to access my site \\nhttps://mahandisports.com/wp-admin redirects me to https://mahandisports.com/\\nand what this showing is not my site\", \"time\": \"2026-02-13T09:45:28.287Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/698ee9a140112be81b422fe0/v/755089aac67cb60c2a5f296fc2526407fbac3c11/cPanel_-_File_and_Directory_Restoration_-_Google_Chrome_2_13_2026_2_46_44_PM.png\", \"name\": \"cPanel - File and Directory Restoration - Google Chrome 2_13_2026 2_46_44 PM.png\", \"size\": 119353, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-13T09:47:22.534Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Thank you for sharing this with me, Apologies for the inconvenience caused to you\\nPlease do not worry I will get this checked\", \"time\": \"2026-02-13T09:49:19.977Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"please customers are worriying and calling me again and again\", \"time\": \"2026-02-13T09:49:59.565Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"i report this issue 1 or 2 day agao but this not been cleared\", \"time\": \"2026-02-13T09:50:52.019Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"We are checking. Please hold on.\", \"time\": \"2026-02-13T09:51:34.639Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"ok sure\", \"time\": \"2026-02-13T09:51:50.861Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"how much time should it take?\", \"time\": \"2026-02-13T10:05:15.807Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Sir,\u00a0 our team is working on it you will get an update once the issue is resolved. Thanks\", \"time\": \"2026-02-13T10:06:23.299Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"i report this issue 1 or 2 day agao but this not been cleared\", \"time\": \"2026-02-13T10:06:44.323Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"how much time should it take?\", \"time\": \"2026-02-13T10:06:53.207Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"As soon as your issue is resolved, we will reply to your ticket promptly.\", \"time\": \"2026-02-13T10:09:08.525Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}], \"personId\": \"698ee619570f561c04aa01b6\", \"createdOn\": \"2026-02-13T09:37:41.254Z\", \"updatedOn\": \"2026-02-13T10:13:08.172Z\", \"propertyId\": \"58482e92f9976a1964ca2bf2\", \"property_id\": \"58482e92f9976a1964ca2bf2\", \"chatDuration\": 1887, \"messageCount\": 14}",
    "created_at": "2026-06-28 07:35:02",
    "updated_at": "2026-06-28 07:35:02",
    "property_id": "58482e92f9976a1964ca2bf2",
    "city": null,
    "ip_address": "72.255.59.82",
    "message_count": 15,
    "chat_duration": null,
    "created_on": "2026-02-13 09:37:41",
    "updated_on": "2026-02-13 10:13:08",
    "deleted": 0,
    "visitor_name": "V1770972697267485",
    "visitor_email": null,
    "visitor_phone": null,
    "visitor_country": "",
    "visitor_city": "",
    "visitor_ip": "72.255.59.82",
    "messages": [
        {
            "id": 1874,
            "chat_id": 120,
            "agent_id": null,
            "external_id": "79ca887d33985cbd5db08c14e1f8631f8d7c6004e9170a53f11963ea6dca1bb2",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "assaolam O aallaikum",
            "sent_at": "2026-02-13 09:37:41",
            "created_at": "2026-06-28 07:35:02",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1875,
            "chat_id": 120,
            "agent_id": 126,
            "external_id": "a0feeeeafaaedcf56a426962c87da5a8e430a4a353d1f72fc70ee3113e6391a5",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "",
            "sent_at": "2026-02-13 09:39:06",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1876,
            "chat_id": 120,
            "agent_id": 126,
            "external_id": "6f972579bdc92ff806866fb9594775a3fd8e819c582f102017e2a30537f305a8",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
            "sent_at": "2026-02-13 09:39:10",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1877,
            "chat_id": 120,
            "agent_id": null,
            "external_id": "a8cf26c904fc6ebb3b64e20f72d6797eca3622f6b542080fb64a6493c26352eb",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "i am not able to access my site \nhttps://mahandisports.com/wp-admin redirects me to https://mahandisports.com/\nand what this showing is not my site",
            "sent_at": "2026-02-13 09:45:28",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1878,
            "chat_id": 120,
            "agent_id": null,
            "external_id": "a625fb1057d35e57cbaae5c9f1733771f1b6c9fd17e89202debc2dd81b26cbe5",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-02-13 09:47:22",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1879,
            "chat_id": 120,
            "agent_id": 126,
            "external_id": "540fdac430511ea3b4d5ee292a510fe5b32fac448394d46d33254ecd65882506",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Thank you for sharing this with me, Apologies for the inconvenience caused to you\nPlease do not worry I will get this checked",
            "sent_at": "2026-02-13 09:49:19",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1880,
            "chat_id": 120,
            "agent_id": null,
            "external_id": "76d3be49fb9c0493b3d21e092b3118db0a7f4a736b4d9aedc7f1c5f253756622",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "please customers are worriying and calling me again and again",
            "sent_at": "2026-02-13 09:49:59",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1881,
            "chat_id": 120,
            "agent_id": null,
            "external_id": "a12f33dd6c28e087ad994df1bef0934f63f98e26b5a93aad4efaed8607da5f97",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "i report this issue 1 or 2 day agao but this not been cleared",
            "sent_at": "2026-02-13 09:50:52",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1882,
            "chat_id": 120,
            "agent_id": 126,
            "external_id": "729ab0cee3bd5ba2c85a43b25be830efc26745f4e3606f3ca061dc63f7b85a83",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "We are checking. Please hold on.",
            "sent_at": "2026-02-13 09:51:34",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1883,
            "chat_id": 120,
            "agent_id": null,
            "external_id": "6cb2d845b7373aae33c19bd1485c7944d089f5c0a8957f8e3029a83f0fa37618",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "ok sure",
            "sent_at": "2026-02-13 09:51:50",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1884,
            "chat_id": 120,
            "agent_id": null,
            "external_id": "1f428229c39d1366f89dc111e377f63c6c6e8ff42b15708b3c38b3cafa26b044",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "how much time should it take?",
            "sent_at": "2026-02-13 10:05:15",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1885,
            "chat_id": 120,
            "agent_id": 126,
            "external_id": "c47718b3bbd6d640b1c049320beea46e8806aadb77cd8be43b3923ec4a53891f",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Sir,\u00a0 our team is working on it you will get an update once the issue is resolved. Thanks",
            "sent_at": "2026-02-13 10:06:23",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1886,
            "chat_id": 120,
            "agent_id": null,
            "external_id": "382e64e38d6c1221874a0a9499475e8ebcb44365d4d67ef523f1d485a0995eb7",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "i report this issue 1 or 2 day agao but this not been cleared",
            "sent_at": "2026-02-13 10:06:44",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1887,
            "chat_id": 120,
            "agent_id": null,
            "external_id": "80cf63ee20d767cf12ba3881fdfef04e432be1fa702874cdd3ee43ee9294400a",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "how much time should it take?",
            "sent_at": "2026-02-13 10:06:53",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1888,
            "chat_id": 120,
            "agent_id": 126,
            "external_id": "34d73835b8c46808a277756bec853a0dea05add961dada0d657e7ac30b3af5bc",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "As soon as your issue is resolved, we will reply to your ticket promptly.",
            "sent_at": "2026-02-13 10:09:08",
            "created_at": "2026-06-28 07:35:03",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        }
    ],
    "browser": "",
    "os": "",
    "first_visit_at": "2026-02-13 09:37:41",
    "tags": [],
    "agents": [
        {
            "id": 126,
            "external_id": "668cdc4b3c40c81a9a5e2251",
            "name": "Sky Host RA L1",
            "email": null,
            "created_at": "2026-06-28 07:33:24",
            "updated_at": "2026-06-28 08:09:44"
        }
    ],
    "attachments": [],
    "categories": [],
    "visitor_chat_count": 2,
    "visitor_average_rating": "0"
}