{
    "id": 104,
    "chat_id": "9da1eea0-025f-11f1-9b29-8f164edd1c83",
    "visitor_id": 82,
    "started_at": "2026-02-05 07:02:00",
    "ended_at": null,
    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
    "raw_payload": "{\"id\": \"9da1eea0-025f-11f1-9b29-8f164edd1c83\", \"ip\": \"128.77.90.227\", \"type\": \"chat\", \"agents\": [\"58482e592838240f2876a585\"], \"chatId\": \"9da1eea0-025f-11f1-9b29-8f164edd1c83\", \"domain\": \"www.skyhost.pk\", \"pageId\": \"58482e92f9976a1964ca2bf2\", \"rating\": 0, \"status\": \"closed\", \"visitor\": {\"id\": \"58482e92f9976a1964ca2bf2-TetNbOAxF1EFT_Wy0ixAg\", \"name\": \"V1769667820315482\", \"email\": null}, \"location\": {\"city\": \"Riyadh\", \"countryCode\": \"SA\"}, \"messages\": [{\"data\": {\"url\": \"https://www.skyhost.pk/\", \"title\": \"Web Hosting in Pakistan | Cheap Web Hosting Companies | Web hosting Services | Hosting Server Plans\"}, \"time\": \"2026-02-05T06:55:13.808Z\", \"type\": \"nav\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Department (Required) : Technical Support\\r\\nQuestion (Required) : hi\\r\\nPhone (Optional) : 966583345562\", \"time\": \"2026-02-05T07:02:00.405Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-02-05T07:02:24.581Z\", \"type\": \"agent-join\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Hello,\\nWelcome, How Can I Serve You Today ?\", \"time\": \"2026-02-05T07:02:27.159Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"My domain is erpsofti.com\", \"time\": \"2026-02-05T07:02:34.060Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Yes\", \"time\": \"2026-02-05T07:03:01.108Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"As per skyhost support, domain Propagation has completed.\", \"time\": \"2026-02-05T07:03:26.109Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"but still ssl not installed\", \"time\": \"2026-02-05T07:03:42.851Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"On while domain you are having ssl erro ?\", \"time\": \"2026-02-05T07:04:01.846Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"yes\", \"time\": \"2026-02-05T07:04:10.606Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Main domain ?\", \"time\": \"2026-02-05T07:04:11.944Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"My domain is erpsofti.com\", \"time\": \"2026-02-05T07:04:40.338Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-02-05T07:04:44.059Z\", \"type\": \"agent-join\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"And As per skyhost support, site migrations are completed. but my old hosting data is 3.23 GB and on sky host data is 1308.2 MB. they did not complete the migrations properly.\", \"time\": \"2026-02-05T07:06:17.528Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Thank you for sharing this with me, Apologies for the inconvenience caused to you\\nPlease do not worry I will get this checked\", \"time\": \"2026-02-05T07:06:34.255Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"And on erpsofti.com, my site is not  displaying.\", \"time\": \"2026-02-05T07:07:15.058Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Thank you for sharing this with me, Apologies for the inconvenience caused to you\\nPlease do not worry I will get this checked\", \"time\": \"2026-02-05T07:07:26.221Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"example from main site erpsofti.com/home.php page is not displaying.\", \"time\": \"2026-02-05T07:08:49.442Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Your main website\u00a0erpsofti.com is on PHP ?\", \"time\": \"2026-02-05T07:11:17.584Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"yes\", \"time\": \"2026-02-05T07:11:30.373Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Laravel ?\", \"time\": \"2026-02-05T07:11:34.031Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"or custom PHP ?\", \"time\": \"2026-02-05T07:11:37.785Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"no, its custom code\", \"time\": \"2026-02-05T07:11:42.487Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"ok\", \"time\": \"2026-02-05T07:11:53.904Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"its php custom code\", \"time\": \"2026-02-05T07:11:57.688Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Please stay on chat\", \"time\": \"2026-02-05T07:12:00.179Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"and make sure migrations data size should match with old hosting data size.\", \"time\": \"2026-02-05T07:12:43.395Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Can you share the the path where you have your MYSQL database , username and password for main website\", \"time\": \"2026-02-05T07:16:25.918Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"file name please\", \"time\": \"2026-02-05T07:16:29.104Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"time\": \"2026-02-05T07:16:35.258Z\", \"type\": \"agent-leave\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"I am creating master user with old name and password. please let me check\", \"time\": \"2026-02-05T07:17:36.328Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"OK\", \"time\": \"2026-02-05T07:17:37.216Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"I created new database and user and password same as old hosting. but site is giving 404 error while page is existing.\", \"time\": \"2026-02-05T07:26:58.162Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"db: erpsnikm_intranet_portal\", \"time\": \"2026-02-05T07:27:08.025Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"User: erpsnikm_master\", \"time\": \"2026-02-05T07:27:29.569Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Password: Mobile@2030\", \"time\": \"2026-02-05T07:27:47.011Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Let me check\", \"time\": \"2026-02-05T07:31:56.005Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"what is db host name of skyhost ?\", \"time\": \"2026-02-05T07:32:40.305Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"localhost\", \"time\": \"2026-02-05T07:32:44.526Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"ok\", \"time\": \"2026-02-05T07:32:50.002Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/69843ecf40112be81b63bc47/v/05bdd158122230c1cd7fd09e6b3cc2e75be08af3/Screenshot_2026-02-05_103632.png\", \"name\": \"Screenshot 2026-02-05 103632.png\", \"size\": 34341, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-05T07:37:19.276Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Yes please\u00a0 wait , Please stay on chat\", \"time\": \"2026-02-05T07:37:27.197Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"ok\", \"time\": \"2026-02-05T07:37:33.995Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"arabic not showing from db erpsnikm_intranet_portal, see below attached picture.\", \"time\": \"2026-02-05T07:43:15.377Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/69843ecf40112be81b63bc47/v/e3624df8175731d652b47d57a094c79f9acd2bcb/Screenshot_2026-02-05_104258.png\", \"name\": \"Screenshot 2026-02-05 104258.png\", \"size\": 49330, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-05T07:43:21.356Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/a/58482e592838240f2876a585/46c1b844320d8f7b87725371a1407d0a8f3f29ff/image.png\", \"name\": \"image.png\", \"size\": 22724, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-05T07:46:29.000Z\", \"type\": \"file\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"ok thanks\", \"time\": \"2026-02-05T07:46:55.212Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"http://erpsofti.com/home is not working. its working by http://erpsofti.com/home.php\", \"time\": \"2026-02-05T07:47:42.197Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"while i have settings to open pages without .php extension.\", \"time\": \"2026-02-05T07:48:15.928Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"You can do these settings in .htaccess file\", \"time\": \"2026-02-05T07:49:10.418Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"yes already done but its not working.\", \"time\": \"2026-02-05T07:49:31.803Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/69843ecf40112be81b63bc47/v/f329fbf76777ecdce30c9ab036d66161b690f662/Screenshot_2026-02-05_105001.png\", \"name\": \"Screenshot 2026-02-05 105001.png\", \"size\": 40752, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-05T07:50:15.945Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"also please check arabic not showing from db erpsnikm_intranet_portal, see below attached picture.\", \"time\": \"2026-02-05T07:51:05.286Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/69843ecf40112be81b63bc47/v/be893431a28faa49183237de697b703efc1af836/Screenshot_2026-02-05_104258.png\", \"name\": \"Screenshot 2026-02-05 104258.png\", \"size\": 49330, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-05T07:51:13.121Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Let me fix Arabic issue for you\", \"time\": \"2026-02-05T07:55:44.964Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Please wait\", \"time\": \"2026-02-05T07:55:47.670Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"You can check SSL is working now\", \"time\": \"2026-02-05T07:55:55.119Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"ok\", \"time\": \"2026-02-05T07:56:34.279Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"That arabic data that you show is from which table of database ?\", \"time\": \"2026-02-05T07:59:35.386Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/a/58482e592838240f2876a585/2940a6aeeb85a563d9a5c3ce21a49c191987b2c7/image.png\", \"name\": \"image.png\", \"size\": 15619, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-05T08:03:19.019Z\", \"type\": \"file\", \"sender\": {\"n\": \"Sales - 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    "created_at": "2026-06-28 07:34:48",
    "updated_at": "2026-06-28 07:34:48",
    "property_id": "58482e92f9976a1964ca2bf2",
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    "ip_address": "128.77.90.227",
    "message_count": 60,
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    "created_on": "2026-02-05 07:02:00",
    "updated_on": "2026-02-05 08:05:53",
    "deleted": 0,
    "visitor_name": "V1769667820315482",
    "visitor_email": null,
    "visitor_phone": null,
    "visitor_country": "",
    "visitor_city": "",
    "visitor_ip": "128.77.90.227",
    "messages": [
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            "sent_at": "2026-02-05 06:55:13",
            "created_at": "2026-06-28 07:34:48",
            "property_id": null,
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            "id": 1620,
            "chat_id": 104,
            "agent_id": null,
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "Department (Required) : Technical Support\r\nQuestion (Required) : hi\r\nPhone (Optional) : 966583345562",
            "sent_at": "2026-02-05 07:02:00",
            "created_at": "2026-06-28 07:34:48",
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            "sender_name": "Sales - Support Chat",
            "body": "",
            "sent_at": "2026-02-05 07:02:24",
            "created_at": "2026-06-28 07:34:48",
            "property_id": null,
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
            "sent_at": "2026-02-05 07:02:27",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
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            "external_id": "1221f83ebd24a69dcf54b6e12ac80e9b828e19453933c7054052ee5d6725dae6",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "My domain is erpsofti.com",
            "sent_at": "2026-02-05 07:02:34",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Yes",
            "sent_at": "2026-02-05 07:03:01",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
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            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1625,
            "chat_id": 104,
            "agent_id": null,
            "external_id": "65ea138d500f5ec6bdbfab186bd966678c0a85265894b642b38a45512c16413a",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "As per skyhost support, domain Propagation has completed.",
            "sent_at": "2026-02-05 07:03:26",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
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        {
            "id": 1626,
            "chat_id": 104,
            "agent_id": null,
            "external_id": "550d4e0a3e5ef9060caa5c72c0d30fdc980bc08373c8dd0d14a5daf29da113b7",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "but still ssl not installed",
            "sent_at": "2026-02-05 07:03:42",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "On while domain you are having ssl erro ?",
            "sent_at": "2026-02-05 07:04:01",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
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            "agent_name": "Sales - Support Chat",
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "yes",
            "sent_at": "2026-02-05 07:04:10",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
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            "id": 1629,
            "chat_id": 104,
            "agent_id": 29,
            "external_id": "16cc9d0980a101ab99bbf51534cfd9637dcc38b03ab640795c91bd8e6d85bfca",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Main domain ?",
            "sent_at": "2026-02-05 07:04:11",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
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            "id": 1630,
            "chat_id": 104,
            "agent_id": null,
            "external_id": "363d72c5cb33adf2591465b202e9a8744143cfc2510f8ed3e82498d57568c13c",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "My domain is erpsofti.com",
            "sent_at": "2026-02-05 07:04:40",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
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        {
            "id": 1631,
            "chat_id": 104,
            "agent_id": 29,
            "external_id": "c2090bceb60b6b500b6cbb2456f05c144c0703e62c17b31c02343e35654199b0",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "",
            "sent_at": "2026-02-05 07:04:44",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
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            "id": 1632,
            "chat_id": 104,
            "agent_id": null,
            "external_id": "5ae87327501c42c05c19a56039172cf4ece9ea24be6f828b4f1ed6d76fbb6189",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "And As per skyhost support, site migrations are completed. but my old hosting data is 3.23 GB and on sky host data is 1308.2 MB. they did not complete the migrations properly.",
            "sent_at": "2026-02-05 07:06:17",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
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            "agent_name": null,
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        },
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            "id": 1633,
            "chat_id": 104,
            "agent_id": 29,
            "external_id": "979c02742e89e397290bd613576a8759b76a7d51ec80b3826a3d60ae610049d2",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Thank you for sharing this with me, Apologies for the inconvenience caused to you\nPlease do not worry I will get this checked",
            "sent_at": "2026-02-05 07:06:34",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1634,
            "chat_id": 104,
            "agent_id": null,
            "external_id": "ba9cd1f24b0f0813a70fce4143d4dc06495adc2db79f8a931ef5e3181a794416",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "And on erpsofti.com, my site is not  displaying.",
            "sent_at": "2026-02-05 07:07:15",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
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        },
        {
            "id": 1635,
            "chat_id": 104,
            "agent_id": 29,
            "external_id": "3e68b6c6096555a0d69266f60cbed1e366873cec1bc95861cd865ddd229be6b0",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Thank you for sharing this with me, Apologies for the inconvenience caused to you\nPlease do not worry I will get this checked",
            "sent_at": "2026-02-05 07:07:26",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
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            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1636,
            "chat_id": 104,
            "agent_id": null,
            "external_id": "57a08bb3245ad25a6dff8ef4fddd526d6e69b40eb685377722acf9d4db7ae152",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "example from main site erpsofti.com/home.php page is not displaying.",
            "sent_at": "2026-02-05 07:08:49",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
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        },
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Your main website\u00a0erpsofti.com is on PHP ?",
            "sent_at": "2026-02-05 07:11:17",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
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            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
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            "chat_id": 104,
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            "sender_type": "visitor",
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            "body": "yes",
            "sent_at": "2026-02-05 07:11:30",
            "created_at": "2026-06-28 07:34:49",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Laravel ?",
            "sent_at": "2026-02-05 07:11:34",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
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            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
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            "chat_id": 104,
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            "external_id": "658bde74b00d9f0634a214b57a6e73165e1ae7ab8b41b0e53f9357283eee7b36",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "or custom PHP ?",
            "sent_at": "2026-02-05 07:11:37",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
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            "chat_id": 104,
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "no, its custom code",
            "sent_at": "2026-02-05 07:11:42",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
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            "chat_id": 104,
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "ok",
            "sent_at": "2026-02-05 07:11:53",
            "created_at": "2026-06-28 07:34:49",
            "property_id": null,
            "message_type": null,
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            "agent_name": "Sales - Support Chat",
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        },
        {
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "its php custom code",
            "sent_at": "2026-02-05 07:11:57",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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        },
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            "chat_id": 104,
            "agent_id": 29,
            "external_id": "cfbf8955f4e6aca28df5e2b12117751b6b7d55557684d5bf8c152c22534f33c1",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Please stay on chat",
            "sent_at": "2026-02-05 07:12:00",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
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            "chat_id": 104,
            "agent_id": null,
            "external_id": "73b59633f0a2c6bd041f68f121670abd35340cdf799d4e47938222ab42bf2248",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "and make sure migrations data size should match with old hosting data size.",
            "sent_at": "2026-02-05 07:12:43",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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        },
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            "chat_id": 104,
            "agent_id": 29,
            "external_id": "727529702480847f7734f7f89cb5446cbed529f2e2d41f4142480a57c28280b1",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Can you share the the path where you have your MYSQL database , username and password for main website",
            "sent_at": "2026-02-05 07:16:25",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
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            "external_id": "53eb4481b5906b8c6fead52f5fddd0ef37ff33b51b40972d3733990709062a39",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "file name please",
            "sent_at": "2026-02-05 07:16:29",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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            "agent_name": "Sales - Support Chat",
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        },
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            "external_id": "24faa32870159734d7885da43703d719321bab5f47a288e94e7bc72ea031a862",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "",
            "sent_at": "2026-02-05 07:16:35",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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            "agent_name": "Sales - Support Chat",
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        },
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            "chat_id": 104,
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            "external_id": "bbbf31ddc68a1ca2da7481c78acc12eaead04a6607819b492c335db12c953a17",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "I am creating master user with old name and password. please let me check",
            "sent_at": "2026-02-05 07:17:36",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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            "agent_id": 29,
            "external_id": "26a83137a2c41219e4db0a0563c65e0ce247a4ecbe0165cd56b941c718936650",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "OK",
            "sent_at": "2026-02-05 07:17:37",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1651,
            "chat_id": 104,
            "agent_id": null,
            "external_id": "e01547e16e47fa9854f1801414bd26c9591928d00b72e4ac1757f87b199507ea",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "I created new database and user and password same as old hosting. but site is giving 404 error while page is existing.",
            "sent_at": "2026-02-05 07:26:58",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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            "agent_name": null,
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        },
        {
            "id": 1652,
            "chat_id": 104,
            "agent_id": null,
            "external_id": "d3cd3183d698f8bbbd638b54fc5782bcb81d808e51a12a1189f4456492f59328",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "db: erpsnikm_intranet_portal",
            "sent_at": "2026-02-05 07:27:08",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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        },
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            "chat_id": 104,
            "agent_id": null,
            "external_id": "625748639649aac44db2195d92d14955adcfb10ac810a465b9652c0938e6532d",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "User: erpsnikm_master",
            "sent_at": "2026-02-05 07:27:29",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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        },
        {
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            "chat_id": 104,
            "agent_id": null,
            "external_id": "a43709f42ab54e2a758921405135bc803c36f8d64d6f469a81c6a187cd510478",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Password: Mobile@2030",
            "sent_at": "2026-02-05 07:27:47",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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            "agent_name": null,
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        },
        {
            "id": 1655,
            "chat_id": 104,
            "agent_id": 29,
            "external_id": "9fdf3f6207c796e68232ad4326f77dd3637fb68ad890f8e1db106eb87b8b3fcd",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Let me check",
            "sent_at": "2026-02-05 07:31:56",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
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        },
        {
            "id": 1656,
            "chat_id": 104,
            "agent_id": null,
            "external_id": "744bd590d460bb60b483bc92ae44742982df3339af8d32c32ac601063012d9e5",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "what is db host name of skyhost ?",
            "sent_at": "2026-02-05 07:32:40",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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            "agent_name": null,
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        },
        {
            "id": 1657,
            "chat_id": 104,
            "agent_id": 29,
            "external_id": "723ed635a2fb79f8ac9bdd3011b3b8946997d7ce44f563a2062a00817821e4ec",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "localhost",
            "sent_at": "2026-02-05 07:32:44",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1658,
            "chat_id": 104,
            "agent_id": null,
            "external_id": "ee31e076fe0159a3f419670993bf7b8467d162f487fc848637e3f43390a05e39",
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            "sender_name": null,
            "body": "ok",
            "sent_at": "2026-02-05 07:32:50",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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            "agent_name": null,
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        },
        {
            "id": 1659,
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            "external_id": "7608d3f71a44c583454a619be5ac188b17a420e442b417ed2e48283973a10c8f",
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            "body": "",
            "sent_at": "2026-02-05 07:37:19",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
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            "id": 1660,
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            "agent_id": 29,
            "external_id": "edb716f08b5798f38ffa5c42931804f1d46f7de49ca81237c2e741606aa79b61",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Yes please\u00a0 wait , Please stay on chat",
            "sent_at": "2026-02-05 07:37:27",
            "created_at": "2026-06-28 07:34:50",
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        },
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            "id": 1661,
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            "sender_type": "visitor",
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            "body": "ok",
            "sent_at": "2026-02-05 07:37:33",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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        {
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            "agent_id": null,
            "external_id": "f98df43a907334f5758cfdc01a3b47c2461261142df2a4274289ddb7c96f3331",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "arabic not showing from db erpsnikm_intranet_portal, see below attached picture.",
            "sent_at": "2026-02-05 07:43:15",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
            "message_type": null,
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            "body": "",
            "sent_at": "2026-02-05 07:43:21",
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        },
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            "external_id": "02d3f1004b788c09896e3f04b93dcaa865efa962350d5346c89fae7a6088a2c9",
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            "sender_name": "Sales - Support Chat",
            "body": "",
            "sent_at": "2026-02-05 07:46:29",
            "created_at": "2026-06-28 07:34:50",
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        },
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            "sender_type": "visitor",
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            "body": "ok thanks",
            "sent_at": "2026-02-05 07:46:55",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "http://erpsofti.com/home is not working. its working by http://erpsofti.com/home.php",
            "sent_at": "2026-02-05 07:47:42",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
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            "agent_id": null,
            "external_id": "e88d19e56d349e89d13ce8683a8dab23a8328b6d1fb733b255cfd15396dff9f0",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "while i have settings to open pages without .php extension.",
            "sent_at": "2026-02-05 07:48:15",
            "created_at": "2026-06-28 07:34:50",
            "property_id": null,
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "You can do these settings in .htaccess file",
            "sent_at": "2026-02-05 07:49:10",
            "created_at": "2026-06-28 07:34:50",
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            "body": "yes already done but its not working.",
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            "body": "also please check arabic not showing from db erpsnikm_intranet_portal, see below attached picture.",
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            "body": "Let me fix Arabic issue for you",
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            "body": "Please wait",
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            "body": "You can check SSL is working now",
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            "body": "ok",
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            "body": "That arabic data that you show is from which table of database ?",
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