{
    "id": 7,
    "chat_id": "aa4fd8b0-e9b4-11f0-b8f5-8dc5c29b4613",
    "visitor_id": 5,
    "started_at": "2026-01-04 21:31:12",
    "ended_at": null,
    "status": "open",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
    "raw_payload": "{\"id\": \"aa4fd8b0-e9b4-11f0-b8f5-8dc5c29b4613\", \"ip\": \"103.156.136.176\", \"type\": \"chat\", \"agents\": [], \"chatId\": \"aa4fd8b0-e9b4-11f0-b8f5-8dc5c29b4613\", \"domain\": \"www.skyhost.pk\", \"pageId\": \"58482e92f9976a1964ca2bf2\", \"rating\": 0, \"status\": \"open\", \"visitor\": {\"id\": \"58482e92f9976a1964ca2bf2-nERl3YfAlwQ27O7STS4P9\", \"name\": \"V1767489803276919\", \"email\": null}, \"location\": {\"city\": \"Karachi\", \"countryCode\": \"PK\"}, \"messages\": [{\"data\": {\"url\": \"https://www.skyhost.pk/\", \"title\": \"Web Hosting in Pakistan | Cheap Web Hosting Companies | Web hosting Services | Hosting Server Plans\"}, \"time\": \"2026-01-04T21:31:02.607Z\", \"type\": \"nav\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Department (Required) : Technical Support\\r\\nQuestion (Required) : hello\", \"time\": \"2026-01-04T21:31:12.393Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"anyone there?\", \"time\": \"2026-01-04T21:31:19.201Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}], \"personId\": \"6959c10b4233a8192c5798e4\", \"createdOn\": \"2026-01-04T21:31:12.393Z\", \"updatedOn\": \"2026-01-04T21:41:33.019Z\", \"propertyId\": \"58482e92f9976a1964ca2bf2\", \"property_id\": \"58482e92f9976a1964ca2bf2\", \"chatDuration\": 0, \"messageCount\": 2}",
    "created_at": "2026-06-28 07:33:14",
    "updated_at": "2026-06-28 07:33:14",
    "property_id": "58482e92f9976a1964ca2bf2",
    "city": null,
    "ip_address": "103.156.136.176",
    "message_count": 3,
    "chat_duration": null,
    "created_on": "2026-01-04 21:31:12",
    "updated_on": "2026-01-04 21:41:33",
    "deleted": 0,
    "visitor_name": "V1767489803276919",
    "visitor_email": null,
    "visitor_phone": null,
    "visitor_country": "",
    "visitor_city": "",
    "visitor_ip": "103.156.136.176",
    "messages": [
        {
            "id": 119,
            "chat_id": 7,
            "agent_id": null,
            "external_id": "39bfeb36fff79e6e1055cf8a48027242adf853e4a97ac9171e2665e026593cd0",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-01-04 21:31:02",
            "created_at": "2026-06-28 07:33:14",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 120,
            "chat_id": 7,
            "agent_id": null,
            "external_id": "8ea7bc3d6abc790e97d4d77a2f7336ccb3c7684ed7b58a9a1a800ba174b50dc5",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Department (Required) : Technical Support\r\nQuestion (Required) : hello",
            "sent_at": "2026-01-04 21:31:12",
            "created_at": "2026-06-28 07:33:14",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 121,
            "chat_id": 7,
            "agent_id": null,
            "external_id": "bfd59de6bf1abfeb5baeb1b30c54187b8fe9ee4b59cca0d56e414b055d02b841",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "anyone there?",
            "sent_at": "2026-01-04 21:31:19",
            "created_at": "2026-06-28 07:33:14",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        }
    ],
    "browser": "",
    "os": "",
    "first_visit_at": "2026-01-04 21:31:02",
    "tags": [],
    "agents": [],
    "attachments": [],
    "categories": [
        {
            "id": 19,
            "name": "Other",
            "slug": "other",
            "created_at": "2026-06-28 08:33:24",
            "description": null,
            "keywords": null,
            "source": "rule",
            "status": "active",
            "updated_at": null,
            "merged_into_id": null
        }
    ],
    "visitor_chat_count": 3,
    "visitor_average_rating": "0"
}