{
    "id": 116,
    "chat_id": "babb7b60-089e-11f1-bb5d-8b6cd6aea812",
    "visitor_id": 113,
    "started_at": "2026-02-13 05:42:15",
    "ended_at": null,
    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
    "raw_payload": "{\"id\": \"babb7b60-089e-11f1-bb5d-8b6cd6aea812\", \"ip\": \"72.255.59.82\", \"type\": \"chat\", \"agents\": [\"668cdc4b3c40c81a9a5e2251\"], \"chatId\": \"babb7b60-089e-11f1-bb5d-8b6cd6aea812\", \"domain\": \"www.skyhost.pk\", \"pageId\": \"58482e92f9976a1964ca2bf2\", \"rating\": 0, \"status\": \"closed\", \"visitor\": {\"id\": \"58482e92f9976a1964ca2bf2-inSySjIsTUYC5XG3AEmSd\", \"name\": \"V1770723884290852\", \"email\": null}, \"location\": {\"city\": \"Karachi\", \"countryCode\": \"PK\"}, \"messages\": [{\"data\": {\"url\": \"https://www.skyhost.pk/\", \"title\": \"Web Hosting in Pakistan | Cheap Web Hosting Companies | Web hosting Services | Hosting Server Plans\"}, \"time\": \"2026-02-13T05:42:08.400Z\", \"type\": \"nav\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Department (Required) : Technical Support\", \"time\": \"2026-02-13T05:42:15.457Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Assalam O Allaikum\", \"time\": \"2026-02-13T05:42:26.070Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-02-13T05:42:28.352Z\", \"type\": \"agent-join\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"Hello,\\nWelcome, How Can I Serve You Today ?\", \"time\": \"2026-02-13T05:42:43.487Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"i got an error during wordpress installation\", \"time\": \"2026-02-13T05:43:17.404Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"please share your domain name\", \"time\": \"2026-02-13T05:43:26.141Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"also share screenshoot of your error\", \"time\": \"2026-02-13T05:44:01.918Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"https://loopixindustry.com/\", \"time\": \"2026-02-13T05:44:06.239Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/698eb9ad40112be81b12ce11/v/0e7cddd48327f1c5074a989fffe611784b4c2bf9/cPanel_-_-_Google_Chrome_2_13_2026_10_44_18_AM.png\", \"name\": \"cPanel - - Google Chrome 2_13_2026 10_44_18 AM.png\", \"size\": 224472, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-02-13T05:44:44.194Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"its may due to phpmailer\", \"time\": \"2026-02-13T05:46:16.959Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Thank you for sharing this with me, Apologies for the inconvenience caused to you\\nPlease do not worry I will get this checked\", \"time\": \"2026-02-13T05:46:27.571Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"ok please\", \"time\": \"2026-02-13T05:46:49.662Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"i can do it manually but i want this to fixed\", \"time\": \"2026-02-13T05:47:56.350Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Please email us  support@skyhost.pk\", \"time\": \"2026-02-13T05:50:24.752Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"how much time should it take ?\", \"time\": \"2026-02-13T05:51:20.336Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"As soon as your issue is resolved, we will update you. Please email your issue to our support ticket at support@skyhost.pk\", \"time\": \"2026-02-13T05:54:16.953Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}], \"personId\": \"698b1a2c5909521c01a8a62f\", \"createdOn\": \"2026-02-13T05:42:15.457Z\", \"updatedOn\": \"2026-02-13T05:56:47.816Z\", \"propertyId\": \"58482e92f9976a1964ca2bf2\", \"property_id\": \"58482e92f9976a1964ca2bf2\", \"chatDuration\": 721, \"messageCount\": 15}",
    "created_at": "2026-06-28 07:34:59",
    "updated_at": "2026-06-28 07:34:59",
    "property_id": "58482e92f9976a1964ca2bf2",
    "city": null,
    "ip_address": "72.255.59.82",
    "message_count": 17,
    "chat_duration": null,
    "created_on": "2026-02-13 05:42:15",
    "updated_on": "2026-02-13 05:56:47",
    "deleted": 0,
    "visitor_name": "V1770723884290852",
    "visitor_email": null,
    "visitor_phone": null,
    "visitor_country": "",
    "visitor_city": "",
    "visitor_ip": "72.255.59.82",
    "messages": [
        {
            "id": 1839,
            "chat_id": 116,
            "agent_id": null,
            "external_id": "17ac1e1358f09766beac3c067f77d6e77898aad0ce30155d5b9278c5f5ded8ac",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-02-13 05:42:08",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1840,
            "chat_id": 116,
            "agent_id": null,
            "external_id": "ba38187e0371b9c527f056dfff80e1d0dd40c5d3ad48b22cad860b5bd8231b1d",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Department (Required) : Technical Support",
            "sent_at": "2026-02-13 05:42:15",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1841,
            "chat_id": 116,
            "agent_id": null,
            "external_id": "5fa896ffce7d82ba2b82446a91789a941ce2520d4960fc55537253cef1bd8c94",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Assalam O Allaikum",
            "sent_at": "2026-02-13 05:42:26",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1842,
            "chat_id": 116,
            "agent_id": 126,
            "external_id": "323acad711ed736323a90cfa9f43a50de89b47f1abcb68c042dfd561b6abfbbe",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "",
            "sent_at": "2026-02-13 05:42:28",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1843,
            "chat_id": 116,
            "agent_id": 126,
            "external_id": "c317e4b6fba1151867b18fed9ec1f7515b6ee1f98e4407262f08083055dd3907",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
            "sent_at": "2026-02-13 05:42:43",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1844,
            "chat_id": 116,
            "agent_id": null,
            "external_id": "590f867df48d3838e9c824aaf971db5ec11363bac7e218d9c262746b383a9458",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "i got an error during wordpress installation",
            "sent_at": "2026-02-13 05:43:17",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1845,
            "chat_id": 116,
            "agent_id": 126,
            "external_id": "03b71a0a6a2af942d4bd7b0e624a7ea4f6eb85be80d169d1341bbdec0d764cfc",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "please share your domain name",
            "sent_at": "2026-02-13 05:43:26",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1846,
            "chat_id": 116,
            "agent_id": 126,
            "external_id": "3318760490b2d10eed346b54165a9bdc01da574b44536390b396b3979dd1c3bf",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "also share screenshoot of your error",
            "sent_at": "2026-02-13 05:44:01",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1847,
            "chat_id": 116,
            "agent_id": null,
            "external_id": "9ca5aa630502cb16d79fa242c808ef648553c27c61cdacd97726541c8ca6219a",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "https://loopixindustry.com/",
            "sent_at": "2026-02-13 05:44:06",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1848,
            "chat_id": 116,
            "agent_id": null,
            "external_id": "a5050991344c1b5811c85e19578e016fa26cbbabc4690dc65e3bc9c1f9db65e0",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-02-13 05:44:44",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1849,
            "chat_id": 116,
            "agent_id": null,
            "external_id": "a3332d40a5e4ff91701076dcb5728f98626cf297eeed33f1bcbdf523b45f7aa6",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "its may due to phpmailer",
            "sent_at": "2026-02-13 05:46:16",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1850,
            "chat_id": 116,
            "agent_id": 126,
            "external_id": "c5b1f3b719f7869c476eb95b1adcff1e1dec601456c567a8bf43242b346250e5",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Thank you for sharing this with me, Apologies for the inconvenience caused to you\nPlease do not worry I will get this checked",
            "sent_at": "2026-02-13 05:46:27",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1851,
            "chat_id": 116,
            "agent_id": null,
            "external_id": "4fbeebe65a7f05c73083579cbbd0d4e707c8e73dc2ad4eee3c79ece31daab170",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "ok please",
            "sent_at": "2026-02-13 05:46:49",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1852,
            "chat_id": 116,
            "agent_id": null,
            "external_id": "979313abfa062bd79401b7f3622070f17359e8fc7069eafda8b01ff48114bcf4",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "i can do it manually but i want this to fixed",
            "sent_at": "2026-02-13 05:47:56",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1853,
            "chat_id": 116,
            "agent_id": 126,
            "external_id": "c3c7efbfd0e8db9f539e11e3e03fbec4b691151d41124d5b621c35290d5fc495",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Please email us  support@skyhost.pk",
            "sent_at": "2026-02-13 05:50:24",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 1854,
            "chat_id": 116,
            "agent_id": null,
            "external_id": "1e0c9e1461896e3e8312a73fb2750cadfadd8b6b05e46ea7e93903035cc1b8be",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "how much time should it take ?",
            "sent_at": "2026-02-13 05:51:20",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1855,
            "chat_id": 116,
            "agent_id": 126,
            "external_id": "fe4cb12e7852789570746d186a30be7ed23585caf2ca3ffd6420bc2a85d2fb23",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "As soon as your issue is resolved, we will update you. Please email your issue to our support ticket at support@skyhost.pk",
            "sent_at": "2026-02-13 05:54:16",
            "created_at": "2026-06-28 07:35:00",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        }
    ],
    "browser": "",
    "os": "",
    "first_visit_at": "2026-02-13 05:42:08",
    "tags": [],
    "agents": [
        {
            "id": 126,
            "external_id": "668cdc4b3c40c81a9a5e2251",
            "name": "Sky Host RA L1",
            "email": null,
            "created_at": "2026-06-28 07:33:24",
            "updated_at": "2026-06-28 08:09:44"
        }
    ],
    "attachments": [],
    "categories": [],
    "visitor_chat_count": 3,
    "visitor_average_rating": "0"
}