{
    "id": 126,
    "chat_id": "c5744210-0a53-11f1-8563-7187dd0e35e3",
    "visitor_id": 126,
    "started_at": "2026-02-15 09:50:49",
    "ended_at": null,
    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
    "raw_payload": "{\"id\": \"c5744210-0a53-11f1-8563-7187dd0e35e3\", \"ip\": \"72.255.6.22\", \"type\": \"chat\", \"agents\": [\"58482e592838240f2876a585\"], \"chatId\": \"c5744210-0a53-11f1-8563-7187dd0e35e3\", \"domain\": \"www.skyhost.pk\", \"pageId\": \"58482e92f9976a1964ca2bf2\", \"rating\": 0, \"status\": \"closed\", \"visitor\": {\"id\": \"58482e92f9976a1964ca2bf2-bffTwqVoI7fXMwDwp4GSK\", \"name\": \"V1771139265629133\", \"email\": null}, \"location\": {\"city\": \"Lahore\", \"countryCode\": \"PK\"}, \"messages\": [{\"data\": {\"url\": \"https://www.skyhost.pk/wordpress-hosting\", \"title\": \"Wordpress Hosting | Wordpress Hosting in Pakistan | WP Hosting\"}, \"time\": \"2026-02-15T09:50:35.676Z\", \"type\": \"nav\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Department (Required) : Sales / New Order\\r\\nQuestion (Required) : Domain and Hosting\", \"time\": \"2026-02-15T09:50:49.850Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"there\", \"time\": \"2026-02-15T09:52:37.268Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-02-15T09:59:34.507Z\", \"type\": \"agent-join\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Hello,\\nWelcome, How Can I Serve You Today ?\", \"time\": \"2026-02-15T09:59:37.862Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"I want to buy a wordpress hosting and domain plan of 40GB.\", \"time\": \"2026-02-15T10:01:54.783Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Yes please place order on website\", \"time\": \"2026-02-15T10:02:19.596Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Thank you for sharing this with me, Apologies for the inconvenience caused to you\\nPlease do not worry I will get this checked\", \"time\": \"2026-02-15T10:02:58.058Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Asasalsharq.com can you please check the domain availability??\", \"time\": \"2026-02-15T10:03:01.034Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Yes its available\", \"time\": \"2026-02-15T10:03:59.250Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"I will share the email and and payment can you please registered this domain and hosting.\", \"time\": \"2026-02-15T10:06:02.215Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Please place order on website you will get invoice then you can pay\", \"time\": \"2026-02-15T10:06:04.332Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Email: domains@xcellentcode.com\", \"time\": \"2026-02-15T10:06:32.456Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Ok\", \"time\": \"2026-02-15T10:06:44.838Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/699196e940112be81bfb8a1f/v/e285562819b96afac292a485aa0564487ee5db79/WhatsApp_Image_2026-02-15_at_3.09.01_PM.jpeg\", \"name\": \"WhatsApp Image 2026-02-15 at 3.09.01 PM.jpeg\", \"size\": 54688, \"type\": \"jpeg\", \"mimeType\": \"image/jpeg\"}, \"time\": \"2026-02-15T10:09:33.951Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"please confirm the payment has received.\", \"time\": \"2026-02-15T10:09:48.388Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Ok let me place your order\", \"time\": \"2026-02-15T10:09:58.915Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"is there any email i get to verify the domain registration??\", \"time\": \"2026-02-15T10:14:27.486Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"We will send email\", \"time\": \"2026-02-15T10:14:51.402Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"When I will receive can you please tell me the estimated time??\", \"time\": \"2026-02-15T10:15:21.187Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"It will be activated in few hours\", \"time\": \"2026-02-15T10:15:47.488Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"ok Thank You\", \"time\": \"2026-02-15T10:15:56.633Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Thank you for contacting our live support !\\nYou may feel free to contact us If you need any further assistance we are available 24/7 via E-mail and Chat Support*.\", \"time\": \"2026-02-15T10:16:25.740Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}], \"personId\": \"699170c1241e951c0232d0e6\", \"createdOn\": \"2026-02-15T09:50:49.850Z\", \"updatedOn\": \"2026-02-15T10:58:45.341Z\", \"propertyId\": \"58482e92f9976a1964ca2bf2\", \"property_id\": \"58482e92f9976a1964ca2bf2\", \"chatDuration\": 1536, \"messageCount\": 21}",
    "created_at": "2026-06-28 07:35:07",
    "updated_at": "2026-06-28 07:35:07",
    "property_id": "58482e92f9976a1964ca2bf2",
    "city": null,
    "ip_address": "72.255.6.22",
    "message_count": 23,
    "chat_duration": null,
    "created_on": "2026-02-15 09:50:49",
    "updated_on": "2026-02-15 10:58:45",
    "deleted": 0,
    "visitor_name": "V1771139265629133",
    "visitor_email": null,
    "visitor_phone": null,
    "visitor_country": "",
    "visitor_city": "",
    "visitor_ip": "2407:aa80:126:1f8c:f42d:7d83:85d:aff",
    "messages": [
        {
            "id": 1951,
            "chat_id": 126,
            "agent_id": null,
            "external_id": "c1f087310909c05399914ac83b59b07dfb4294f862e1800106da18162fdffd25",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-02-15 09:50:35",
            "created_at": "2026-06-28 07:35:07",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1952,
            "chat_id": 126,
            "agent_id": null,
            "external_id": "9c560e1ed45be7c826c9df65788485b347c6a3b0a45377ba3135283e237a1924",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Department (Required) : Sales / New Order\r\nQuestion (Required) : Domain and Hosting",
            "sent_at": "2026-02-15 09:50:49",
            "created_at": "2026-06-28 07:35:07",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1953,
            "chat_id": 126,
            "agent_id": null,
            "external_id": "7defb5263b805fb21a326474dd3ca8847fb3f5fdddbdd98c206a5f2e1dd85655",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "there",
            "sent_at": "2026-02-15 09:52:37",
            "created_at": "2026-06-28 07:35:07",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1954,
            "chat_id": 126,
            "agent_id": 29,
            "external_id": "8fc5d09781225b2901f0009d63d6dcdf83625b19a2dc819cadd40b434104de57",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "",
            "sent_at": "2026-02-15 09:59:34",
            "created_at": "2026-06-28 07:35:07",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1955,
            "chat_id": 126,
            "agent_id": 29,
            "external_id": "5dd98e7d6aae0ebaf45b4a4a83f685f84a1a3526dc743cb083afdecf407bba61",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
            "sent_at": "2026-02-15 09:59:37",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1956,
            "chat_id": 126,
            "agent_id": null,
            "external_id": "6f1edc681562077c53fc6c12feccd336e9e82399dbca3b08ac77b2cd5c86d2b2",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "I want to buy a wordpress hosting and domain plan of 40GB.",
            "sent_at": "2026-02-15 10:01:54",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1957,
            "chat_id": 126,
            "agent_id": 29,
            "external_id": "2dc8f2a4760d042200e9de51022cfbf921723059eb0394ff2bd7846a4cf9e2a1",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Yes please place order on website",
            "sent_at": "2026-02-15 10:02:19",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1958,
            "chat_id": 126,
            "agent_id": 29,
            "external_id": "0ebf17302c5665de3d0a154f153f3cde8699ad161baef5838545b98a9608671a",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Thank you for sharing this with me, Apologies for the inconvenience caused to you\nPlease do not worry I will get this checked",
            "sent_at": "2026-02-15 10:02:58",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1959,
            "chat_id": 126,
            "agent_id": null,
            "external_id": "e822f2bd55ac95bafaa9742b7b9d219cb135b6f138b77080d17e0c92408bc955",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Asasalsharq.com can you please check the domain availability??",
            "sent_at": "2026-02-15 10:03:01",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1960,
            "chat_id": 126,
            "agent_id": 29,
            "external_id": "c417e9fb130d6068ca67dfd8e5fda35c1b47f9e8d569afd01a541a21f8bc3d3d",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Yes its available",
            "sent_at": "2026-02-15 10:03:59",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1961,
            "chat_id": 126,
            "agent_id": null,
            "external_id": "616c52eba27f5248372f0415b63dfa4d668920246b400dae43b23e4af420dd9a",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "I will share the email and and payment can you please registered this domain and hosting.",
            "sent_at": "2026-02-15 10:06:02",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1962,
            "chat_id": 126,
            "agent_id": 29,
            "external_id": "2c6a89bec6e014f1ccd222d0d46ea01cab1f9d3b53b810daa2ef17741cc76fa4",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Please place order on website you will get invoice then you can pay",
            "sent_at": "2026-02-15 10:06:04",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1963,
            "chat_id": 126,
            "agent_id": null,
            "external_id": "f3220440e6a505daa0e50189facffacc8c814a88beac026316706a5f9668b4d6",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Email: domains@xcellentcode.com",
            "sent_at": "2026-02-15 10:06:32",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1964,
            "chat_id": 126,
            "agent_id": 29,
            "external_id": "a6d0270021602239b65daa9cac986f7aec763099c0c9a4c3f73dd8ba588fd33a",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Ok",
            "sent_at": "2026-02-15 10:06:44",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1965,
            "chat_id": 126,
            "agent_id": null,
            "external_id": "527b78a7a3969f2e6272acff0231d56184c5d41af157fce2e35c3d5c279092e3",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-02-15 10:09:33",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1966,
            "chat_id": 126,
            "agent_id": null,
            "external_id": "206947c25d6a7d35b251c499b7aa58b8309bf0d36394f60eda8a6d07c2cf9be4",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "please confirm the payment has received.",
            "sent_at": "2026-02-15 10:09:48",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1967,
            "chat_id": 126,
            "agent_id": 29,
            "external_id": "482f8b8d501ebc604e176438fa6e765c27d4bd7d68c82b4947b23e59dcf5ff2e",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Ok let me place your order",
            "sent_at": "2026-02-15 10:09:58",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1968,
            "chat_id": 126,
            "agent_id": null,
            "external_id": "2dea27d83a29335ffce0b0f932be062b20099626cd60c9f7a4bf49a2cea24516",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "is there any email i get to verify the domain registration??",
            "sent_at": "2026-02-15 10:14:27",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1969,
            "chat_id": 126,
            "agent_id": 29,
            "external_id": "91adb61bb45c34b84dd5846d4f6477813390f49b9db991878f73f36860e0d8d7",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "We will send email",
            "sent_at": "2026-02-15 10:14:51",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1970,
            "chat_id": 126,
            "agent_id": null,
            "external_id": "8c3c58f82ced435387033b92935a02e9ebb9ca4e56b94c42fa5d86f8bad4b4f9",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "When I will receive can you please tell me the estimated time??",
            "sent_at": "2026-02-15 10:15:21",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1971,
            "chat_id": 126,
            "agent_id": 29,
            "external_id": "ff298048a5bb73c4235e68968be437f887436e7b533a577796dbace01e6b2323",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "It will be activated in few hours",
            "sent_at": "2026-02-15 10:15:47",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 1972,
            "chat_id": 126,
            "agent_id": null,
            "external_id": "117681d26d044dcaff271ecedfd9fd1ed3b002771d248535d850f4295eaddf12",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "ok Thank You",
            "sent_at": "2026-02-15 10:15:56",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 1973,
            "chat_id": 126,
            "agent_id": 29,
            "external_id": "0ac61cd7fd674463debed3dc2a6f9d3950217da5ab4a6f131928fe34e6fe4db1",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Thank you for contacting our live support !\nYou may feel free to contact us If you need any further assistance we are available 24/7 via E-mail and Chat Support*.",
            "sent_at": "2026-02-15 10:16:25",
            "created_at": "2026-06-28 07:35:08",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        }
    ],
    "browser": "",
    "os": "",
    "first_visit_at": "2026-02-15 09:50:35",
    "tags": [],
    "agents": [
        {
            "id": 29,
            "external_id": "58482e592838240f2876a585",
            "name": "Sales - Support Chat",
            "email": null,
            "created_at": "2026-06-28 07:33:12",
            "updated_at": "2026-06-28 08:09:43"
        }
    ],
    "attachments": [],
    "categories": [],
    "visitor_chat_count": 2,
    "visitor_average_rating": "0"
}