{
    "id": 184,
    "chat_id": "db42d370-210c-11f1-96dd-03798a792343",
    "visitor_id": 15,
    "started_at": "2026-03-16 07:51:00",
    "ended_at": null,
    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
    "raw_payload": "{\"id\": \"db42d370-210c-11f1-96dd-03798a792343\", \"ip\": \"2407:d000:17:a15:e1f2:181:f11b:caf5\", \"type\": \"chat\", \"agents\": [\"668cdc4b3c40c81a9a5e2251\"], \"chatId\": \"db42d370-210c-11f1-96dd-03798a792343\", \"domain\": \"www.skyhost.pk\", \"pageId\": \"58482e92f9976a1964ca2bf2\", \"rating\": 0, \"status\": \"closed\", \"visitor\": {\"id\": \"58482e92f9976a1964ca2bf2-TAZYh3IE3jBEHB9AACYPV\", \"name\": \"V1754409759701710\", \"email\": null}, \"location\": {\"city\": \"Islamabad\", \"countryCode\": \"PK\"}, \"messages\": [{\"data\": {\"url\": \"https://www.skyhost.pk/\", \"title\": \"Web Hosting in Pakistan | Cheap Web Hosting Companies | Web hosting Services | Hosting Server Plans\"}, \"time\": \"2026-03-16T07:50:55.516Z\", \"type\": \"nav\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Department (Required) : Technical Support\", \"time\": \"2026-03-16T07:51:00.297Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"aoa\", \"time\": \"2026-03-16T07:51:07.504Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-03-16T07:51:21.693Z\", \"type\": \"agent-join\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"Hello,\\nWelcome, How Can I Serve You Today ?\", \"time\": \"2026-03-16T07:51:29.211Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"my domain is mysmtportal.com\", \"time\": \"2026-03-16T07:51:49.763Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"its very slow\", \"time\": \"2026-03-16T07:53:43.447Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"plz check\", \"time\": \"2026-03-16T07:55:57.446Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"I have checked your files, and there is an issue. The files are not properly uploaded. The index.php file is empty, and only one wp-config file is present, while the rest of the WordPress files are missing. Please upload the proper WordPress files, then your site will work correctly.\", \"time\": \"2026-03-16T07:57:02.803Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"my site was already working fine till yesterday\", \"time\": \"2026-03-16T07:58:34.301Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"today its too slow\", \"time\": \"2026-03-16T07:58:50.603Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"and not even loading properly\", \"time\": \"2026-03-16T07:59:08.735Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"if index or config file are missing then the file will not work properly\", \"time\": \"2026-03-16T07:59:24.677Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"i can access my site from wordpress admin\", \"time\": \"2026-03-16T07:59:37.179Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/a/668cdc4b3c40c81a9a5e2251/c0fb54830418d7d50654731eabe7be3826c17c91/Screenshot_2026-03-16_122022.png\", \"name\": \"Screenshot 2026-03-16 122022.png\", \"size\": 64191, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-03-16T08:01:43.220Z\", \"type\": \"file\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"my main site is smt\", \"time\": \"2026-03-16T08:02:21.541Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Please share your\u00a0wordpress admin login detail\", \"time\": \"2026-03-16T08:02:25.480Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"all files are in smt folder\", \"time\": \"2026-03-16T08:02:26.932Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"mysmtportal.com/smt\", \"time\": \"2026-03-16T08:02:33.292Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/a/668cdc4b3c40c81a9a5e2251/c8737af82b6a74d0077c91fa58b18dc4490fc233/image.png\", \"name\": \"image.png\", \"size\": 94799, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-03-16T08:03:37.627Z\", \"type\": \"file\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}], \"personId\": \"68922b1fb9cfb9187dbb98ff\", \"createdOn\": \"2026-03-16T07:51:00.297Z\", \"updatedOn\": \"2026-03-16T08:05:50.806Z\", \"propertyId\": \"58482e92f9976a1964ca2bf2\", \"property_id\": \"58482e92f9976a1964ca2bf2\", \"chatDuration\": 757, \"messageCount\": 18}",
    "created_at": "2026-06-28 07:35:52",
    "updated_at": "2026-06-28 07:35:52",
    "property_id": "58482e92f9976a1964ca2bf2",
    "city": null,
    "ip_address": "2407:d000:17:a15:e1f2:181:f11b:caf5",
    "message_count": 20,
    "chat_duration": null,
    "created_on": "2026-03-16 07:51:00",
    "updated_on": "2026-03-16 08:05:50",
    "deleted": 0,
    "visitor_name": "V1754409759701710",
    "visitor_email": null,
    "visitor_phone": null,
    "visitor_country": "",
    "visitor_city": "",
    "visitor_ip": "2407:d000:b:df4c:248a:1464:9e86:4a8b",
    "messages": [
        {
            "id": 2631,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "1e9a07f293b72db631f06d218b470a7c23fff89883bebd3757b37b121e399d36",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-03-16 07:50:55",
            "created_at": "2026-06-28 07:35:52",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2632,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "ad28a2212eb74f469a749238b9029d89f72c0ff40e778d9793818f821a24a808",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Department (Required) : Technical Support",
            "sent_at": "2026-03-16 07:51:00",
            "created_at": "2026-06-28 07:35:52",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2633,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "bc052c4f71c7bc544e02e59361a1016c200a37ef7ca70c913d16f9a58c220a89",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "aoa",
            "sent_at": "2026-03-16 07:51:07",
            "created_at": "2026-06-28 07:35:52",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2634,
            "chat_id": 184,
            "agent_id": 126,
            "external_id": "b0c651ffa9ff91cb5581a0c24fabefd63d437cd7740c58dcff5967b30a309d4b",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "",
            "sent_at": "2026-03-16 07:51:21",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 2635,
            "chat_id": 184,
            "agent_id": 126,
            "external_id": "cdca38f8263151120ef53fde1846ed75ae74e3f2619fb9a5b9aa4680cb80fe4a",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
            "sent_at": "2026-03-16 07:51:29",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 2636,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "c5d8f4495fa2279961325c21124749b85b69f99fbd63e61283f4bfb81651765a",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "my domain is mysmtportal.com",
            "sent_at": "2026-03-16 07:51:49",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2637,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "455fa065e59729810c509cba65955170b59515b8c191572f95ba7cbe30ff30ce",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "its very slow",
            "sent_at": "2026-03-16 07:53:43",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2638,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "e03a447160973380c5c70b3038faf03a681294e6130eb8da9eaa4546b309950d",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "plz check",
            "sent_at": "2026-03-16 07:55:57",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2639,
            "chat_id": 184,
            "agent_id": 126,
            "external_id": "ea8ef7bff9f783a6f0bf03a7a8924a5cfb1a72897c819576b26dc6e4340c415e",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "I have checked your files, and there is an issue. The files are not properly uploaded. The index.php file is empty, and only one wp-config file is present, while the rest of the WordPress files are missing. Please upload the proper WordPress files, then your site will work correctly.",
            "sent_at": "2026-03-16 07:57:02",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 2640,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "472c216cd973c13d496c32911c31b58745b64795e0fdc439cd734f0529ef6206",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "my site was already working fine till yesterday",
            "sent_at": "2026-03-16 07:58:34",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2641,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "c55fe51f2ce94a301a9586dce95c17683f77f5007077efbd4e41c3ac71664697",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "today its too slow",
            "sent_at": "2026-03-16 07:58:50",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2642,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "ea02bd760e8c303e19b68d43420397f7d98177354bb37709da7e17d80c53c5e0",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "and not even loading properly",
            "sent_at": "2026-03-16 07:59:08",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2643,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "d26e5012c0e4e95b944729e24b7a4ab648604741e6e044b79a27b72388bd54b5",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "if index or config file are missing then the file will not work properly",
            "sent_at": "2026-03-16 07:59:24",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2644,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "e39acaeaa3bd65a8fb64ba185b2ddf37ce49877ed57394c0aeac4a4e962838dc",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "i can access my site from wordpress admin",
            "sent_at": "2026-03-16 07:59:37",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2645,
            "chat_id": 184,
            "agent_id": 126,
            "external_id": "f561e27f7e5d152c1d49cd82e131c5620acf61cf72f6643638f329e995238898",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "",
            "sent_at": "2026-03-16 08:01:43",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 2646,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "4d04a7db09cb216b9e3beea03f8e50ad6a54ef47dc50707673f69280aabea8f2",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "my main site is smt",
            "sent_at": "2026-03-16 08:02:21",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2647,
            "chat_id": 184,
            "agent_id": 126,
            "external_id": "93cd7544ce140dcf77eae61b1cd8f495f62210588a2f3acb6d44453f18833629",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Please share your\u00a0wordpress admin login detail",
            "sent_at": "2026-03-16 08:02:25",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 2648,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "a7146c521bdcb682d2329335535c827da3579483f7e6fe1cf102bdc39931a0f5",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "all files are in smt folder",
            "sent_at": "2026-03-16 08:02:26",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2649,
            "chat_id": 184,
            "agent_id": null,
            "external_id": "8c721739ef5e28a6ab6a33620256da162b80b63b7b1fb06c69c2bb4bbf3aa19d",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "mysmtportal.com/smt",
            "sent_at": "2026-03-16 08:02:33",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2650,
            "chat_id": 184,
            "agent_id": 126,
            "external_id": "a85c6ddf9f1e1b0952614323c2a7311c5b04f11ab09da922139542721821681b",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "",
            "sent_at": "2026-03-16 08:03:37",
            "created_at": "2026-06-28 07:35:53",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        }
    ],
    "browser": "",
    "os": "",
    "first_visit_at": "2026-03-16 07:50:55",
    "tags": [],
    "agents": [
        {
            "id": 126,
            "external_id": "668cdc4b3c40c81a9a5e2251",
            "name": "Sky Host RA L1",
            "email": null,
            "created_at": "2026-06-28 07:33:24",
            "updated_at": "2026-06-28 08:09:44"
        }
    ],
    "attachments": [],
    "categories": [],
    "visitor_chat_count": 31,
    "visitor_average_rating": "0"
}