{
    "id": 178,
    "chat_id": "e02c6d50-1f87-11f1-9e66-5127ae970a31",
    "visitor_id": 174,
    "started_at": "2026-03-14 09:26:42",
    "ended_at": null,
    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
    "raw_payload": "{\"id\": \"e02c6d50-1f87-11f1-9e66-5127ae970a31\", \"ip\": \"72.255.59.82\", \"type\": \"chat\", \"agents\": [\"668cdc4b3c40c81a9a5e2251\"], \"chatId\": \"e02c6d50-1f87-11f1-9e66-5127ae970a31\", \"domain\": \"www.skyhost.pk\", \"pageId\": \"58482e92f9976a1964ca2bf2\", \"rating\": 0, \"status\": \"closed\", \"visitor\": {\"id\": \"58482e92f9976a1964ca2bf2-ijIRO9aQLpMOfTlXg8Im2\", \"name\": \"V1773379088597800\", \"email\": null}, \"location\": {\"city\": \"Karachi\", \"countryCode\": \"PK\"}, \"messages\": [{\"msg\": \"Department (Required) : Technical Support\\r\\nPhone (Optional) : 923258029300\", \"time\": \"2026-03-14T09:26:42.758Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"assalam o allaikum\", \"time\": \"2026-03-14T09:27:06.820Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-03-14T09:31:27.986Z\", \"type\": \"agent-join\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"Hello,\\nWelcome, How Can I Serve You Today ?\", \"time\": \"2026-03-14T09:31:37.728Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"i have an open ticket for http error 500 on my sub domain site can you please resolve that quickly\", \"time\": \"2026-03-14T09:33:05.792Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"data\": {\"uri\": \"https:/tawk.link/58482e92f9976a1964ca2bf2/vc/69b529c240112be81b2cf204/v/f38c3aeea04df09c54e8a8b91c0352a3d5d76c91/Screenshot_(22).png\", \"name\": \"Screenshot (22).png\", \"size\": 211554, \"type\": \"png\", \"mimeType\": \"image/png\"}, \"time\": \"2026-03-14T09:33:18.374Z\", \"type\": \"file\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"We forward your request to the support team with high priority so they will contact you shortly via email or in the ticket.\", \"time\": \"2026-03-14T09:34:30.460Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sky Host RA L1\", \"t\": \"a\", \"id\": \"668cdc4b3c40c81a9a5e2251\"}}, {\"msg\": \"please sir thank you\", \"time\": \"2026-03-14T09:34:55.996Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}], \"personId\": \"69b39e102ccfa01bf333c20d\", \"createdOn\": \"2026-03-14T09:26:42.758Z\", \"updatedOn\": \"2026-03-14T09:40:44.504Z\", \"propertyId\": \"58482e92f9976a1964ca2bf2\", \"property_id\": \"58482e92f9976a1964ca2bf2\", \"chatDuration\": 493, \"messageCount\": 7}",
    "created_at": "2026-06-28 07:35:47",
    "updated_at": "2026-06-28 07:35:47",
    "property_id": "58482e92f9976a1964ca2bf2",
    "city": null,
    "ip_address": "72.255.59.82",
    "message_count": 8,
    "chat_duration": null,
    "created_on": "2026-03-14 09:26:42",
    "updated_on": "2026-03-14 09:40:44",
    "deleted": 0,
    "visitor_name": "V1773379088597800",
    "visitor_email": null,
    "visitor_phone": null,
    "visitor_country": "",
    "visitor_city": "",
    "visitor_ip": "206.135.174.157",
    "messages": [
        {
            "id": 2561,
            "chat_id": 178,
            "agent_id": null,
            "external_id": "9b86a81aea29436716c6a817533a61de5fb63446b67e74db3810538bd9d4aa78",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Department (Required) : Technical Support\r\nPhone (Optional) : 923258029300",
            "sent_at": "2026-03-14 09:26:42",
            "created_at": "2026-06-28 07:35:47",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2562,
            "chat_id": 178,
            "agent_id": null,
            "external_id": "47fbd41ba02a5122de403df4117331eeafd6e025504b889edb72ecb82599620b",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "assalam o allaikum",
            "sent_at": "2026-03-14 09:27:06",
            "created_at": "2026-06-28 07:35:47",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2563,
            "chat_id": 178,
            "agent_id": 126,
            "external_id": "23fb4843c78d5d7fef990b49a61ca8e754bf0e0ac2005670091fe416a4b6b263",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "",
            "sent_at": "2026-03-14 09:31:27",
            "created_at": "2026-06-28 07:35:47",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 2564,
            "chat_id": 178,
            "agent_id": 126,
            "external_id": "d13e48e77cdac8c5c327f2e18eabdd95ed1818b1ca0e940c0855d65200fdc7f0",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
            "sent_at": "2026-03-14 09:31:37",
            "created_at": "2026-06-28 07:35:47",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 2565,
            "chat_id": 178,
            "agent_id": null,
            "external_id": "4bb0faca4f6bccbc8267da9ca6061517a580a9a7c7f2431c0c1b40b1870250ec",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "i have an open ticket for http error 500 on my sub domain site can you please resolve that quickly",
            "sent_at": "2026-03-14 09:33:05",
            "created_at": "2026-06-28 07:35:47",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2566,
            "chat_id": 178,
            "agent_id": null,
            "external_id": "38108ef56ac330a48527fcc38b5873a0b8ef39f6d3441a74c768670037a018cd",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-03-14 09:33:18",
            "created_at": "2026-06-28 07:35:47",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 2567,
            "chat_id": 178,
            "agent_id": 126,
            "external_id": "f4739861b1661deb98fa2904c170947931b18f10d9555c01b71fef706ddf908c",
            "sender_type": "agent",
            "sender_name": "Sky Host RA L1",
            "body": "We forward your request to the support team with high priority so they will contact you shortly via email or in the ticket.",
            "sent_at": "2026-03-14 09:34:30",
            "created_at": "2026-06-28 07:35:47",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sky Host RA L1",
            "agent_email": null
        },
        {
            "id": 2568,
            "chat_id": 178,
            "agent_id": null,
            "external_id": "8204446781ff9f02d2936f3ee56afc934a462be2714eb6f966f9fc59e1a110fb",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "please sir thank you",
            "sent_at": "2026-03-14 09:34:55",
            "created_at": "2026-06-28 07:35:47",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        }
    ],
    "browser": "",
    "os": "",
    "first_visit_at": "2026-03-14 09:26:42",
    "tags": [],
    "agents": [
        {
            "id": 126,
            "external_id": "668cdc4b3c40c81a9a5e2251",
            "name": "Sky Host RA L1",
            "email": null,
            "created_at": "2026-06-28 07:33:24",
            "updated_at": "2026-06-28 08:09:44"
        }
    ],
    "attachments": [],
    "categories": [],
    "visitor_chat_count": 9,
    "visitor_average_rating": "0"
}