{
    "id": 54,
    "chat_id": "e17261c0-f8ee-11f0-a79d-83668d8319a0",
    "visitor_id": 48,
    "started_at": "2026-01-24 06:43:28",
    "ended_at": null,
    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
    "rating": 0,
    "raw_payload": "{\"id\": \"e17261c0-f8ee-11f0-a79d-83668d8319a0\", \"ip\": \"119.155.7.78\", \"type\": \"chat\", \"agents\": [\"58482e592838240f2876a585\"], \"chatId\": \"e17261c0-f8ee-11f0-a79d-83668d8319a0\", \"domain\": \"www.skyhost.pk\", \"pageId\": \"58482e92f9976a1964ca2bf2\", \"rating\": 0, \"status\": \"closed\", \"visitor\": {\"id\": \"58482e92f9976a1964ca2bf2-xvTufjShjjJE1TAqn3NEw\", \"name\": \"V1753769683722112\", \"email\": null}, \"location\": {\"city\": \"Lahore\", \"countryCode\": \"PK\"}, \"messages\": [{\"data\": {\"url\": \"https://www.skyhost.pk/\", \"title\": \"Web Hosting in Pakistan | Cheap Web Hosting Companies | Web hosting Services | Hosting Server Plans\"}, \"time\": \"2026-01-24T06:35:33.239Z\", \"type\": \"nav\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Department (Required) : Technical Support\\r\\nQuestion (Required) : urgently need support. webmail not working\\r\\nPhone (Optional) : 923214280959\", \"time\": \"2026-01-24T06:43:28.011Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"helllloooo\", \"time\": \"2026-01-24T06:48:28.425Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"is there anyone for support\", \"time\": \"2026-01-24T06:48:42.807Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-01-24T06:48:53.312Z\", \"type\": \"agent-join\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Hello,\\nWelcome, How Can I Serve You Today ?\", \"time\": \"2026-01-24T06:48:56.491Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"my webmail is not working\", \"time\": \"2026-01-24T06:49:07.134Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"since yesterday\", \"time\": \"2026-01-24T06:49:12.019Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Please share your domain name\", \"time\": \"2026-01-24T06:49:28.613Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"and i was told yesterday it will be resolved\", \"time\": \"2026-01-24T06:49:36.506Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"ica.com.pk\", \"time\": \"2026-01-24T06:49:42.049Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"You have contacted us on WhatsApp and we have updated you we are checking and fixing\", \"time\": \"2026-01-24T06:50:21.351Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"yes\", \"time\": \"2026-01-24T06:50:31.494Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"and i emailed the issue to your support email but the email is not getting through to you\", \"time\": \"2026-01-24T06:50:59.134Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"You are already connected with on WhatsApp\", \"time\": \"2026-01-24T06:51:08.970Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Please wait let us update you\", \"time\": \"2026-01-24T06:51:14.797Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"how long should i wait now\", \"time\": \"2026-01-24T06:51:41.915Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"since yesterday its not working\", \"time\": \"2026-01-24T06:51:52.476Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"my business is affecting\", \"time\": \"2026-01-24T06:52:19.553Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"msg\": \"Its fixed\", \"time\": \"2026-01-24T06:53:14.893Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"Please check\", \"time\": \"2026-01-24T06:53:21.125Z\", \"type\": \"msg\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}, {\"msg\": \"ok let me check\", \"time\": \"2026-01-24T06:53:52.680Z\", \"type\": \"msg\", \"sender\": {\"t\": \"v\"}}, {\"time\": \"2026-01-24T06:57:57.648Z\", \"type\": \"agent-leave\", \"sender\": {\"n\": \"Sales - Support Chat\", \"t\": \"a\", \"id\": \"58482e592838240f2876a585\"}}], \"personId\": \"688866d3aca34518f0c27214\", \"createdOn\": \"2026-01-24T06:43:28.011Z\", \"updatedOn\": \"2026-01-24T07:14:03.979Z\", \"propertyId\": \"58482e92f9976a1964ca2bf2\", \"property_id\": \"58482e92f9976a1964ca2bf2\", \"chatDuration\": 625, \"messageCount\": 20}",
    "created_at": "2026-06-28 07:33:56",
    "updated_at": "2026-06-28 07:33:56",
    "property_id": "58482e92f9976a1964ca2bf2",
    "city": null,
    "ip_address": "119.155.7.78",
    "message_count": 23,
    "chat_duration": null,
    "created_on": "2026-01-24 06:43:28",
    "updated_on": "2026-01-24 07:14:03",
    "deleted": 0,
    "visitor_name": "V1753769683722112",
    "visitor_email": null,
    "visitor_phone": null,
    "visitor_country": "",
    "visitor_city": "",
    "visitor_ip": "119.155.7.78",
    "messages": [
        {
            "id": 834,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "9a08ed5ce42911e6076be0a01328171d7c4035932c9eed4dffd090cc7b0d27f6",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "",
            "sent_at": "2026-01-24 06:35:33",
            "created_at": "2026-06-28 07:33:56",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 835,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "7c574aebfc9447a8d67e2661c69daf8ea414e9e7db17aeff1b44bab48e483d84",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "Department (Required) : Technical Support\r\nQuestion (Required) : urgently need support. webmail not working\r\nPhone (Optional) : 923214280959",
            "sent_at": "2026-01-24 06:43:28",
            "created_at": "2026-06-28 07:33:56",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 836,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "ff305600652948b7597943c0de75541a46bc1155cc060a8ee05aa91833b09253",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "helllloooo",
            "sent_at": "2026-01-24 06:48:28",
            "created_at": "2026-06-28 07:33:56",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 837,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "19c356e02ff57316fb7db950fe8b6dd3264b21b31078832bfe4d46f2c19115d6",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "is there anyone for support",
            "sent_at": "2026-01-24 06:48:42",
            "created_at": "2026-06-28 07:33:56",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 838,
            "chat_id": 54,
            "agent_id": 29,
            "external_id": "4fa97a253dd2cb8f921ba57b55b866fb527dc0c39f506f86ee4523954eb98f12",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "",
            "sent_at": "2026-01-24 06:48:53",
            "created_at": "2026-06-28 07:33:56",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 839,
            "chat_id": 54,
            "agent_id": 29,
            "external_id": "65816b38f14b7e186015d715f3b3de79b0683ccf46d362d31a8da3e8c2247a73",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
            "sent_at": "2026-01-24 06:48:56",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 840,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "818ec13f53aaadd7273bb3504c50af566798878592d4488985ca135fe92c8cac",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "my webmail is not working",
            "sent_at": "2026-01-24 06:49:07",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 841,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "98fc0f1526e74d86447183313cc25655ee300503fef585a3680873ae71b56139",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "since yesterday",
            "sent_at": "2026-01-24 06:49:12",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 842,
            "chat_id": 54,
            "agent_id": 29,
            "external_id": "2ffbaf1be97538d7cfb51ac2a5e724e72b7f413b70b08730e698f0bf3cbe9ceb",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Please share your domain name",
            "sent_at": "2026-01-24 06:49:28",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 843,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "c062564f9107b7155f6e1f0f438f52bceede12a845242962428aa2dfb353b656",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "and i was told yesterday it will be resolved",
            "sent_at": "2026-01-24 06:49:36",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 844,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "86fdfd0ca0e26f2aaadabb7ca96c5a029bbb767cf20ec3938e48dd8a2629add9",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "ica.com.pk",
            "sent_at": "2026-01-24 06:49:42",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 845,
            "chat_id": 54,
            "agent_id": 29,
            "external_id": "40f5684b24fe9c7642e566af50f3a092feab1e22020850dbb3db43eb560ca0e4",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "You have contacted us on WhatsApp and we have updated you we are checking and fixing",
            "sent_at": "2026-01-24 06:50:21",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 846,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "a269ba6f3145d9c345d942b9ead83bfc7fca15a584a473939bb6c177b0a94530",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "yes",
            "sent_at": "2026-01-24 06:50:31",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 847,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "ea7fecdc2a22f266e385176511eb0e9b9daff34103a620f75685e6fe9a95f5e2",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "and i emailed the issue to your support email but the email is not getting through to you",
            "sent_at": "2026-01-24 06:50:59",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 848,
            "chat_id": 54,
            "agent_id": 29,
            "external_id": "a726f5e426d6710640572b6b00f0c5931672a1ad13f0b08fa3ff1ad397e5672b",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "You are already connected with on WhatsApp",
            "sent_at": "2026-01-24 06:51:08",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 849,
            "chat_id": 54,
            "agent_id": 29,
            "external_id": "f67043c898a2b87d92e8557394718752a8a12b224007e97b644d6ba020220e86",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Please wait let us update you",
            "sent_at": "2026-01-24 06:51:14",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 850,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "e8d895eda3e6ff338b4b1bd96b2d862289d39710eec5113023fa373cc1d4122e",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "how long should i wait now",
            "sent_at": "2026-01-24 06:51:41",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 851,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "ab27be69fddf44fd2c092ad1171306935ae27a312a84edafc2228c47fffc1d5a",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "since yesterday its not working",
            "sent_at": "2026-01-24 06:51:52",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 852,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "4753643595df62c2e323d112789eb2383fbccb59404b83c38b9c5776a22262a1",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "my business is affecting",
            "sent_at": "2026-01-24 06:52:19",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 853,
            "chat_id": 54,
            "agent_id": 29,
            "external_id": "7fa5ef5fe89fd87d5102c345167a2edd7be6435fca0e5278aebc31e2ffa9dd18",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Its fixed",
            "sent_at": "2026-01-24 06:53:14",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 854,
            "chat_id": 54,
            "agent_id": 29,
            "external_id": "00b6c839059fc0746cbe428b19e51b290cc075e1b4ef2e9b3a895a9852880061",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Please check",
            "sent_at": "2026-01-24 06:53:21",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        },
        {
            "id": 855,
            "chat_id": 54,
            "agent_id": null,
            "external_id": "fc623eb9cdd430642e3f9c0c6a333e981818730354389590425dab9684a7949a",
            "sender_type": "visitor",
            "sender_name": null,
            "body": "ok let me check",
            "sent_at": "2026-01-24 06:53:52",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": null,
            "agent_email": null
        },
        {
            "id": 856,
            "chat_id": 54,
            "agent_id": 29,
            "external_id": "11d5d0e3ec35fcad122735e2a8c7e70a5a878bbf6cdd2e3443c330c6c1968385",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "",
            "sent_at": "2026-01-24 06:57:57",
            "created_at": "2026-06-28 07:33:57",
            "property_id": null,
            "message_type": null,
            "raw_json": null,
            "agent_name": "Sales - Support Chat",
            "agent_email": null
        }
    ],
    "browser": "",
    "os": "",
    "first_visit_at": "2026-01-24 06:35:33",
    "tags": [],
    "agents": [
        {
            "id": 29,
            "external_id": "58482e592838240f2876a585",
            "name": "Sales - Support Chat",
            "email": null,
            "created_at": "2026-06-28 07:33:12",
            "updated_at": "2026-06-28 08:09:43"
        }
    ],
    "attachments": [],
    "categories": [],
    "visitor_chat_count": 3,
    "visitor_average_rating": "0"
}