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    "started_at": "2026-03-14 10:31:33",
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    "status": "closed",
    "channel": "tawk.to",
    "domain": "www.skyhost.pk",
    "country": null,
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            "body": "Hello,\nWelcome, How Can I Serve You Today ?",
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            "body": "i am waiting for activate my vps but no one reply me on whatsapp and in support ticket.",
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            "body": "2 days passed",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Thank you for sharing this with me, Apologies for the inconvenience caused to you\nPlease do not worry I will get this checked",
            "sent_at": "2026-03-14 10:34:32",
            "created_at": "2026-06-28 07:35:49",
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            "body": "95.217.124.131 its was ip address",
            "sent_at": "2026-03-14 10:34:55",
            "created_at": "2026-06-28 07:35:49",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Your vps restore is in process, as it was not renewed for 3 months it was terminated.\n\nWe are restoring it from backup it will be done in 12 hours",
            "sent_at": "2026-03-14 10:36:00",
            "created_at": "2026-06-28 07:35:49",
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            "agent_name": "Sales - Support Chat",
            "agent_email": null
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "DNS propogation takes time as the IP is changed now",
            "sent_at": "2026-03-14 10:36:19",
            "created_at": "2026-06-28 07:35:49",
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            "body": "ok sir, 12 hours start now or already in process?",
            "sent_at": "2026-03-14 10:36:26",
            "created_at": "2026-06-28 07:35:49",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Already in process",
            "sent_at": "2026-03-14 10:37:33",
            "created_at": "2026-06-28 07:35:49",
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "And will be completed in 12 hours",
            "sent_at": "2026-03-14 10:37:42",
            "created_at": "2026-06-28 07:35:49",
            "property_id": null,
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            "agent_name": "Sales - Support Chat",
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            "sender_type": "visitor",
            "sender_name": null,
            "body": "in domains settings i need to place  new ip in A records?",
            "sent_at": "2026-03-14 10:37:43",
            "created_at": "2026-06-28 07:35:49",
            "property_id": null,
            "message_type": null,
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            "id": 2600,
            "chat_id": 180,
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            "external_id": "c8e5092df9ad811b3b303fbe3d6def38a6bd089f332dfa52235b92decbf881dd",
            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "Yes",
            "sent_at": "2026-03-14 10:37:46",
            "created_at": "2026-06-28 07:35:49",
            "property_id": null,
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            "sender_type": "visitor",
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            "body": "can you share new ip please?",
            "sent_at": "2026-03-14 10:38:03",
            "created_at": "2026-06-28 07:35:49",
            "property_id": null,
            "message_type": null,
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "We will share once the IP is assigned",
            "sent_at": "2026-03-14 10:43:32",
            "created_at": "2026-06-28 07:35:49",
            "property_id": null,
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            "sender_type": "agent",
            "sender_name": "Sales - Support Chat",
            "body": "You will get IP via email",
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            "sender_type": "visitor",
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            "body": "alright, i am waiting for credentials",
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    "os": "",
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    "visitor_average_rating": "0"
}