# Chat 11820140-fc19-11f0-bbe5-110b28ba5cc9

- Visitor: V1754409759701710
- Status: closed
- Rating: 0

## visitor
2026-01-28 07:15:06



## visitor
2026-01-28 07:15:10

Department (Required) : Technical Support

## visitor
2026-01-28 07:15:18

AoA

## Sales - Support Chat
2026-01-28 07:15:19



## Sales - Support Chat
2026-01-28 07:15:25

Hello,
Welcome, How Can I Serve You Today ?

## visitor
2026-01-28 07:15:26

My website is not working without VPN

## visitor
2026-01-28 07:15:31

can you please check what is the issue

## Sales - Support Chat
2026-01-28 07:15:41

please share your website

## visitor
2026-01-28 07:15:50

my domain name is mysmtportal

## visitor
2026-01-28 07:16:02

mysmportal.com/smt

## visitor
2026-01-28 07:16:05

is the my website

## Sales - Support Chat
2026-01-28 07:16:11

Thank you for sharing this with me, Apologies for the inconvenience caused to you
Please do not worry I will get this checked

## visitor
2026-01-28 07:16:23

thank you

## Sales - Support Chat
2026-01-28 07:18:42

https://mysmtportal.com/smt/

## Sales - Support Chat
2026-01-28 07:18:59

your site is working properly

## visitor
2026-01-28 07:19:47

its not accessing at my system

## visitor
2026-01-28 07:19:58

or any of my team member

## Sales - Support Chat
2026-01-28 07:20:11

please clear your browser cache aur change network

## visitor
2026-01-28 07:20:16

i have already checked through data

## Sales - Support Chat
2026-01-28 07:21:57

please change your browser also

## Sales - Support Chat
2026-01-28 07:22:30

i have checked all  no issue with your domain and server

## visitor
2026-01-28 07:23:59

i have checked all these

## Sales - Support Chat
2026-01-28 07:24:57

ok please share any desk our technical team check in your system

## visitor
2026-01-28 07:25:27

desk means?

## Sales - Support Chat
2026-01-28 07:26:04

kindly again refresh your browser and check again

## visitor
2026-01-28 07:26:35

checked

## visitor
2026-01-28 07:26:41

same issue

## visitor
2026-01-28 07:26:52



## Sales - Support Chat
2026-01-28 07:26:53

please press  CTRL+SHIFT+R      press together

## Sales - Support Chat
2026-01-28 07:27:24

https://mysmtportal.com/smt/

## visitor
2026-01-28 07:27:41

nop

## visitor
2026-01-28 07:27:43

same

## Sales - Support Chat
2026-01-28 07:27:54

your main https://mysmtportal.com   directory is empty 

https://mysmtportal.com/smt/     open this link

## visitor
2026-01-28 07:28:21

how is it possible

## Sales - Support Chat
2026-01-28 07:28:36

please install Anydesk software in your system

## visitor
2026-01-28 07:28:38

my smt site is installed at this directory

## visitor
2026-01-28 07:28:43

ok i will