# Chat 8e33bc40-ec1c-11f0-8aae-7fac6f670ba0 - Visitor: V1767805053516243 - Status: closed - Rating: 0 ## visitor 2026-01-07 22:59:45 ## visitor 2026-01-07 23:00:16 Department (Required) : Sales / New Order Question (Required) : Sir couple of hours has passed and my vps status is still pending? Phone (Optional) : 46723219875 ## visitor 2026-01-07 23:04:16 ## visitor 2026-01-07 23:04:44 ## visitor 2026-01-07 23:09:39 Hello Sir? ## visitor 2026-01-07 23:20:26 is this 24x7 customer support? ## Sales - Support Chat 2026-01-07 23:20:39 ## Sales - Support Chat 2026-01-07 23:20:43 Hello, Welcome, How Can I Serve You Today ? ## Sales - Support Chat 2026-01-07 23:21:05 Please share your registered email ID ## visitor 2026-01-07 23:21:18 qaiserpc@gmail.com ## visitor 2026-01-07 23:22:11 I was on touch with you or with your colleuge few hours ago, I have informed that I have paid the invoice and send the email, he/she told me that in couple of hours my vps will be active, it's still i nthe pendind state ## Sales - Support Chat 2026-01-07 23:22:13 Your vps is in process and will be activated in few hours ## visitor 2026-01-07 23:22:23 seriously ? ## Sales - Support Chat 2026-01-07 23:22:31 Yes you have made payment 2 hours ago ## visitor 2026-01-07 23:22:55 can you please give me exact time when the vps will be active? ## Sales - Support Chat 2026-01-07 23:23:13 Our normal vps provision time for Pakistan based server is 24 hours ## Sales - Support Chat 2026-01-07 23:23:29 As I said it will be activated in few hours ## visitor 2026-01-07 23:23:55 where i can find this information on your website that the vps provision time for Pakistan based server is 24 hours? ## Sales - Support Chat 2026-01-07 23:24:35 Iam here telling you this ## visitor 2026-01-07 23:25:08 don't you think this is a transparency issue ? ## visitor 2026-01-07 23:25:56 If this information is visible on the website, probabaly a customer can make a good decision either to buy service from Skyhost or not depending upon their situation? ## Sales - Support Chat 2026-01-07 23:26:56 If you are unhappy about the vps provision time, you can cancel the vps and your full amount will be refunded ## visitor 2026-01-07 23:27:12 amazing! ## Sales - Support Chat 2026-01-07 23:27:13 24 hours is max time required for 1st order ## Sales - Support Chat 2026-01-07 23:27:42 is there anything else that i can assist you with ? ## visitor 2026-01-07 23:28:00 have you assisted me with this current issue? ## Sales - Support Chat 2026-01-07 23:29:14 This is the standard time for vps provision, Can I ask if you have chatted with us earlier before placing order? ## visitor 2026-01-07 23:29:55 are you trying to find an opportunity where you can shift the burden on me? ## Sales - Support Chat 2026-01-07 23:30:10 As I said it vps provision time for Pakistan based servers is 24 hours ## Sales - Support Chat 2026-01-07 23:30:15 is there anything else that i can assist you with ? ## visitor 2026-01-07 23:31:09 What else you can assist with? ## Sales - Support Chat 2026-01-07 23:32:05 is there anything else that i can assist you with ? ## visitor 2026-01-07 23:32:59 sure, as you have confirmed that invoice is paid, why still i see this message on my dashboard, you have an unapid invoice? this has nothing to. do with the server provisioning ## visitor 2026-01-07 23:33:32 this is the exact message on my dashboard "You have an unpaid invoice. Pay it now to avoid interruption in service." ## Sales - Support Chat 2026-01-07 23:33:42 Your invoice will be marked paid once the vps is provisioned and online ## visitor 2026-01-07 23:33:56 :) ## visitor 2026-01-07 23:34:52 vps is in pending state because the invoice was not paid and invoice can't be marked as paid until the vps in provisioned, amazing ## visitor 2026-01-07 23:35:13 doesn't it sound strange ? ## Sales - Support Chat 2026-01-07 23:36:16 As I have already updated you multiple times Pakistan based vps take few hours to 24 hours to setup ## Sales - Support Chat 2026-01-07 23:36:56 If you need this urgently please submit a cancellation request and you purchase from some other provider ## Sales - Support Chat 2026-01-07 23:37:11 Your paid amount will be refunded fully. ## visitor 2026-01-07 23:37:11 I am sure you are not upset with me? ## Sales - Support Chat 2026-01-07 23:37:24 No ## visitor 2026-01-07 23:37:30 great! ## visitor 2026-01-07 23:37:48 I have one more question, what is the definition of few hours ? ## Sales - Support Chat 2026-01-07 23:38:34 Thank you for contacting our live support ! You may feel free to contact us If you need any further assistance we are available 24/7 via E-mail and Chat Support*. ## Sales - Support Chat 2026-01-07 23:38:37 ## visitor 2026-01-07 23:39:07 are you leaving the chat? ## visitor 2026-01-07 23:39:47 ?