# Chat 9da1eea0-025f-11f1-9b29-8f164edd1c83

- Visitor: V1769667820315482
- Status: closed
- Rating: 0

## visitor
2026-02-05 06:55:13



## visitor
2026-02-05 07:02:00

Department (Required) : Technical Support
Question (Required) : hi
Phone (Optional) : 966583345562

## Sales - Support Chat
2026-02-05 07:02:24



## Sales - Support Chat
2026-02-05 07:02:27

Hello,
Welcome, How Can I Serve You Today ?

## visitor
2026-02-05 07:02:34

My domain is erpsofti.com

## Sales - Support Chat
2026-02-05 07:03:01

Yes

## visitor
2026-02-05 07:03:26

As per skyhost support, domain Propagation has completed.

## visitor
2026-02-05 07:03:42

but still ssl not installed

## Sales - Support Chat
2026-02-05 07:04:01

On while domain you are having ssl erro ?

## visitor
2026-02-05 07:04:10

yes

## Sales - Support Chat
2026-02-05 07:04:11

Main domain ?

## visitor
2026-02-05 07:04:40

My domain is erpsofti.com

## Sales - Support Chat
2026-02-05 07:04:44



## visitor
2026-02-05 07:06:17

And As per skyhost support, site migrations are completed. but my old hosting data is 3.23 GB and on sky host data is 1308.2 MB. they did not complete the migrations properly.

## Sales - Support Chat
2026-02-05 07:06:34

Thank you for sharing this with me, Apologies for the inconvenience caused to you
Please do not worry I will get this checked

## visitor
2026-02-05 07:07:15

And on erpsofti.com, my site is not  displaying.

## Sales - Support Chat
2026-02-05 07:07:26

Thank you for sharing this with me, Apologies for the inconvenience caused to you
Please do not worry I will get this checked

## visitor
2026-02-05 07:08:49

example from main site erpsofti.com/home.php page is not displaying.

## Sales - Support Chat
2026-02-05 07:11:17

Your main website erpsofti.com is on PHP ?

## visitor
2026-02-05 07:11:30

yes

## Sales - Support Chat
2026-02-05 07:11:34

Laravel ?

## Sales - Support Chat
2026-02-05 07:11:37

or custom PHP ?

## visitor
2026-02-05 07:11:42

no, its custom code

## Sales - Support Chat
2026-02-05 07:11:53

ok

## visitor
2026-02-05 07:11:57

its php custom code

## Sales - Support Chat
2026-02-05 07:12:00

Please stay on chat

## visitor
2026-02-05 07:12:43

and make sure migrations data size should match with old hosting data size.

## Sales - Support Chat
2026-02-05 07:16:25

Can you share the the path where you have your MYSQL database , username and password for main website

## Sales - Support Chat
2026-02-05 07:16:29

file name please

## Sales - Support Chat
2026-02-05 07:16:35



## visitor
2026-02-05 07:17:36

I am creating master user with old name and password. please let me check

## Sales - Support Chat
2026-02-05 07:17:37

OK

## visitor
2026-02-05 07:26:58

I created new database and user and password same as old hosting. but site is giving 404 error while page is existing.

## visitor
2026-02-05 07:27:08

db: erpsnikm_intranet_portal

## visitor
2026-02-05 07:27:29

User: erpsnikm_master

## visitor
2026-02-05 07:27:47

Password: Mobile@2030

## Sales - Support Chat
2026-02-05 07:31:56

Let me check

## visitor
2026-02-05 07:32:40

what is db host name of skyhost ?

## Sales - Support Chat
2026-02-05 07:32:44

localhost

## visitor
2026-02-05 07:32:50

ok

## visitor
2026-02-05 07:37:19



## Sales - Support Chat
2026-02-05 07:37:27

Yes please  wait , Please stay on chat

## visitor
2026-02-05 07:37:33

ok

## visitor
2026-02-05 07:43:15

arabic not showing from db erpsnikm_intranet_portal, see below attached picture.

## visitor
2026-02-05 07:43:21



## Sales - Support Chat
2026-02-05 07:46:29



## visitor
2026-02-05 07:46:55

ok thanks

## visitor
2026-02-05 07:47:42

http://erpsofti.com/home is not working. its working by http://erpsofti.com/home.php

## visitor
2026-02-05 07:48:15

while i have settings to open pages without .php extension.

## Sales - Support Chat
2026-02-05 07:49:10

You can do these settings in .htaccess file

## visitor
2026-02-05 07:49:31

yes already done but its not working.

## visitor
2026-02-05 07:50:15



## visitor
2026-02-05 07:51:05

also please check arabic not showing from db erpsnikm_intranet_portal, see below attached picture.

## visitor
2026-02-05 07:51:13



## Sales - Support Chat
2026-02-05 07:55:44

Let me fix Arabic issue for you

## Sales - Support Chat
2026-02-05 07:55:47

Please wait

## Sales - Support Chat
2026-02-05 07:55:55

You can check SSL is working now

## visitor
2026-02-05 07:56:34

ok

## Sales - Support Chat
2026-02-05 07:59:35

That arabic data that you show is from which table of database ?

## Sales - Support Chat
2026-02-05 08:03:19