# Chat db42d370-210c-11f1-96dd-03798a792343

- Visitor: V1754409759701710
- Status: closed
- Rating: 0

## visitor
2026-03-16 07:50:55



## visitor
2026-03-16 07:51:00

Department (Required) : Technical Support

## visitor
2026-03-16 07:51:07

aoa

## Sky Host RA L1
2026-03-16 07:51:21



## Sky Host RA L1
2026-03-16 07:51:29

Hello,
Welcome, How Can I Serve You Today ?

## visitor
2026-03-16 07:51:49

my domain is mysmtportal.com

## visitor
2026-03-16 07:53:43

its very slow

## visitor
2026-03-16 07:55:57

plz check

## Sky Host RA L1
2026-03-16 07:57:02

I have checked your files, and there is an issue. The files are not properly uploaded. The index.php file is empty, and only one wp-config file is present, while the rest of the WordPress files are missing. Please upload the proper WordPress files, then your site will work correctly.

## visitor
2026-03-16 07:58:34

my site was already working fine till yesterday

## visitor
2026-03-16 07:58:50

today its too slow

## visitor
2026-03-16 07:59:08

and not even loading properly

## visitor
2026-03-16 07:59:24

if index or config file are missing then the file will not work properly

## visitor
2026-03-16 07:59:37

i can access my site from wordpress admin

## Sky Host RA L1
2026-03-16 08:01:43



## visitor
2026-03-16 08:02:21

my main site is smt

## Sky Host RA L1
2026-03-16 08:02:25

Please share your wordpress admin login detail

## visitor
2026-03-16 08:02:26

all files are in smt folder

## visitor
2026-03-16 08:02:33

mysmtportal.com/smt

## Sky Host RA L1
2026-03-16 08:03:37