Chat 11820140-fc19-11f0-bbe5-110b28ba5cc9

[2026-01-28 07:15:06] visitor: 
[2026-01-28 07:15:10] visitor: Department (Required) : Technical Support
[2026-01-28 07:15:18] visitor: AoA
[2026-01-28 07:15:19] Sales - Support Chat: 
[2026-01-28 07:15:25] Sales - Support Chat: Hello,
Welcome, How Can I Serve You Today ?
[2026-01-28 07:15:26] visitor: My website is not working without VPN
[2026-01-28 07:15:31] visitor: can you please check what is the issue
[2026-01-28 07:15:41] Sales - Support Chat: please share your website
[2026-01-28 07:15:50] visitor: my domain name is mysmtportal
[2026-01-28 07:16:02] visitor: mysmportal.com/smt
[2026-01-28 07:16:05] visitor: is the my website
[2026-01-28 07:16:11] Sales - Support Chat: Thank you for sharing this with me, Apologies for the inconvenience caused to you
Please do not worry I will get this checked
[2026-01-28 07:16:23] visitor: thank you
[2026-01-28 07:18:42] Sales - Support Chat: https://mysmtportal.com/smt/
[2026-01-28 07:18:59] Sales - Support Chat: your site is working properly
[2026-01-28 07:19:47] visitor: its not accessing at my system
[2026-01-28 07:19:58] visitor: or any of my team member
[2026-01-28 07:20:11] Sales - Support Chat: please clear your browser cache aur change network
[2026-01-28 07:20:16] visitor: i have already checked through data
[2026-01-28 07:21:57] Sales - Support Chat: please change your browser also
[2026-01-28 07:22:30] Sales - Support Chat: i have checked all  no issue with your domain and server
[2026-01-28 07:23:59] visitor: i have checked all these
[2026-01-28 07:24:57] Sales - Support Chat: ok please share any desk our technical team check in your system
[2026-01-28 07:25:27] visitor: desk means?
[2026-01-28 07:26:04] Sales - Support Chat: kindly again refresh your browser and check again
[2026-01-28 07:26:35] visitor: checked
[2026-01-28 07:26:41] visitor: same issue
[2026-01-28 07:26:52] visitor: 
[2026-01-28 07:26:53] Sales - Support Chat: please press  CTRL+SHIFT+R      press together
[2026-01-28 07:27:24] Sales - Support Chat: https://mysmtportal.com/smt/
[2026-01-28 07:27:41] visitor: nop
[2026-01-28 07:27:43] visitor: same
[2026-01-28 07:27:54] Sales - Support Chat: your main https://mysmtportal.com   directory is empty 

https://mysmtportal.com/smt/     open this link
[2026-01-28 07:28:21] visitor: how is it possible
[2026-01-28 07:28:36] Sales - Support Chat: please install Anydesk software in your system
[2026-01-28 07:28:38] visitor: my smt site is installed at this directory
[2026-01-28 07:28:43] visitor: ok i will