Chat 8e33bc40-ec1c-11f0-8aae-7fac6f670ba0

[2026-01-07 22:59:45] visitor: 
[2026-01-07 23:00:16] visitor: Department (Required) : Sales / New Order
Question (Required) : Sir couple of hours has passed and my vps status is still pending?
Phone (Optional) : 46723219875
[2026-01-07 23:04:16] visitor: 
[2026-01-07 23:04:44] visitor: 
[2026-01-07 23:09:39] visitor: Hello Sir?
[2026-01-07 23:20:26] visitor: is this 24x7 customer support?
[2026-01-07 23:20:39] Sales - Support Chat: 
[2026-01-07 23:20:43] Sales - Support Chat: Hello,
Welcome, How Can I Serve You Today ?
[2026-01-07 23:21:05] Sales - Support Chat: Please share your registered email ID
[2026-01-07 23:21:18] visitor: qaiserpc@gmail.com
[2026-01-07 23:22:11] visitor: I was on touch with you or with your colleuge few hours ago, I have informed that I have paid the invoice and send the email, he/she told me that in couple of hours my vps will be active, it's still i nthe pendind state
[2026-01-07 23:22:13] Sales - Support Chat: Your vps is in process and will be activated in few hours
[2026-01-07 23:22:23] visitor: seriously ?
[2026-01-07 23:22:31] Sales - Support Chat: Yes you have made payment 2 hours ago
[2026-01-07 23:22:55] visitor: can you please give me exact time when the vps will be active?
[2026-01-07 23:23:13] Sales - Support Chat: Our normal vps provision time for Pakistan based server is 24 hours
[2026-01-07 23:23:29] Sales - Support Chat: As I said it will be activated in few hours
[2026-01-07 23:23:55] visitor: where i can find this information on your website that the vps provision time for Pakistan based server is 24 hours?
[2026-01-07 23:24:35] Sales - Support Chat: Iam here telling you this
[2026-01-07 23:25:08] visitor: don't you think this is a transparency issue ?
[2026-01-07 23:25:56] visitor: If this information is visible on the website, probabaly a customer can make a good decision either to buy service from Skyhost or not depending upon their situation?
[2026-01-07 23:26:56] Sales - Support Chat: If you are unhappy about the vps provision time, you can cancel the vps and your full amount will be refunded
[2026-01-07 23:27:12] visitor: amazing!
[2026-01-07 23:27:13] Sales - Support Chat: 24 hours is max time required for 1st order
[2026-01-07 23:27:42] Sales - Support Chat: is there anything else that i can assist you with ?
[2026-01-07 23:28:00] visitor: have you assisted me with this current issue?
[2026-01-07 23:29:14] Sales - Support Chat: This is the standard time for vps provision,  
Can I ask if you have chatted with us earlier before placing order?
[2026-01-07 23:29:55] visitor: are you trying to find an opportunity where you can shift the burden on me?
[2026-01-07 23:30:10] Sales - Support Chat: As I said it vps provision time for Pakistan based servers is 24 hours
[2026-01-07 23:30:15] Sales - Support Chat: is there anything else that i can assist you with ?
[2026-01-07 23:31:09] visitor: What else you can assist with?
[2026-01-07 23:32:05] Sales - Support Chat: is there anything else that i can assist you with ?
[2026-01-07 23:32:59] visitor: sure, as you have confirmed that invoice is paid, why still i see this message on my dashboard, you have an unapid invoice? this has nothing to. do with the server provisioning
[2026-01-07 23:33:32] visitor: this is the exact message on my dashboard "You have an unpaid invoice. Pay it now to avoid interruption in service."
[2026-01-07 23:33:42] Sales - Support Chat: Your invoice will be marked paid once the vps is provisioned and online
[2026-01-07 23:33:56] visitor: :)
[2026-01-07 23:34:52] visitor: vps is in pending state because the invoice was not paid and invoice can't be marked as paid until the vps in provisioned, amazing
[2026-01-07 23:35:13] visitor: doesn't it sound strange ?
[2026-01-07 23:36:16] Sales - Support Chat: As I have already updated you multiple times Pakistan based vps take few hours to 24 hours to setup
[2026-01-07 23:36:56] Sales - Support Chat: If you need this urgently please submit a cancellation request and you purchase from some other provider
[2026-01-07 23:37:11] Sales - Support Chat: Your paid amount will be refunded fully.
[2026-01-07 23:37:11] visitor: I am sure you are not upset with me?
[2026-01-07 23:37:24] Sales - Support Chat: No
[2026-01-07 23:37:30] visitor: great!
[2026-01-07 23:37:48] visitor: I have one more question, what is the definition of few hours ?
[2026-01-07 23:38:34] Sales - Support Chat: Thank you for contacting our live support !
You may feel free to contact us If you need any further assistance we are available 24/7 via E-mail and Chat Support*.
[2026-01-07 23:38:37] Sales - Support Chat: 
[2026-01-07 23:39:07] visitor: are you leaving the chat?
[2026-01-07 23:39:47] visitor: ?