Chat 9da1eea0-025f-11f1-9b29-8f164edd1c83

[2026-02-05 06:55:13] visitor: 
[2026-02-05 07:02:00] visitor: Department (Required) : Technical Support
Question (Required) : hi
Phone (Optional) : 966583345562
[2026-02-05 07:02:24] Sales - Support Chat: 
[2026-02-05 07:02:27] Sales - Support Chat: Hello,
Welcome, How Can I Serve You Today ?
[2026-02-05 07:02:34] visitor: My domain is erpsofti.com
[2026-02-05 07:03:01] Sales - Support Chat: Yes
[2026-02-05 07:03:26] visitor: As per skyhost support, domain Propagation has completed.
[2026-02-05 07:03:42] visitor: but still ssl not installed
[2026-02-05 07:04:01] Sales - Support Chat: On while domain you are having ssl erro ?
[2026-02-05 07:04:10] visitor: yes
[2026-02-05 07:04:11] Sales - Support Chat: Main domain ?
[2026-02-05 07:04:40] visitor: My domain is erpsofti.com
[2026-02-05 07:04:44] Sales - Support Chat: 
[2026-02-05 07:06:17] visitor: And As per skyhost support, site migrations are completed. but my old hosting data is 3.23 GB and on sky host data is 1308.2 MB. they did not complete the migrations properly.
[2026-02-05 07:06:34] Sales - Support Chat: Thank you for sharing this with me, Apologies for the inconvenience caused to you
Please do not worry I will get this checked
[2026-02-05 07:07:15] visitor: And on erpsofti.com, my site is not  displaying.
[2026-02-05 07:07:26] Sales - Support Chat: Thank you for sharing this with me, Apologies for the inconvenience caused to you
Please do not worry I will get this checked
[2026-02-05 07:08:49] visitor: example from main site erpsofti.com/home.php page is not displaying.
[2026-02-05 07:11:17] Sales - Support Chat: Your main website erpsofti.com is on PHP ?
[2026-02-05 07:11:30] visitor: yes
[2026-02-05 07:11:34] Sales - Support Chat: Laravel ?
[2026-02-05 07:11:37] Sales - Support Chat: or custom PHP ?
[2026-02-05 07:11:42] visitor: no, its custom code
[2026-02-05 07:11:53] Sales - Support Chat: ok
[2026-02-05 07:11:57] visitor: its php custom code
[2026-02-05 07:12:00] Sales - Support Chat: Please stay on chat
[2026-02-05 07:12:43] visitor: and make sure migrations data size should match with old hosting data size.
[2026-02-05 07:16:25] Sales - Support Chat: Can you share the the path where you have your MYSQL database , username and password for main website
[2026-02-05 07:16:29] Sales - Support Chat: file name please
[2026-02-05 07:16:35] Sales - Support Chat: 
[2026-02-05 07:17:36] visitor: I am creating master user with old name and password. please let me check
[2026-02-05 07:17:37] Sales - Support Chat: OK
[2026-02-05 07:26:58] visitor: I created new database and user and password same as old hosting. but site is giving 404 error while page is existing.
[2026-02-05 07:27:08] visitor: db: erpsnikm_intranet_portal
[2026-02-05 07:27:29] visitor: User: erpsnikm_master
[2026-02-05 07:27:47] visitor: Password: Mobile@2030
[2026-02-05 07:31:56] Sales - Support Chat: Let me check
[2026-02-05 07:32:40] visitor: what is db host name of skyhost ?
[2026-02-05 07:32:44] Sales - Support Chat: localhost
[2026-02-05 07:32:50] visitor: ok
[2026-02-05 07:37:19] visitor: 
[2026-02-05 07:37:27] Sales - Support Chat: Yes please  wait , Please stay on chat
[2026-02-05 07:37:33] visitor: ok
[2026-02-05 07:43:15] visitor: arabic not showing from db erpsnikm_intranet_portal, see below attached picture.
[2026-02-05 07:43:21] visitor: 
[2026-02-05 07:46:29] Sales - Support Chat: 
[2026-02-05 07:46:55] visitor: ok thanks
[2026-02-05 07:47:42] visitor: http://erpsofti.com/home is not working. its working by http://erpsofti.com/home.php
[2026-02-05 07:48:15] visitor: while i have settings to open pages without .php extension.
[2026-02-05 07:49:10] Sales - Support Chat: You can do these settings in .htaccess file
[2026-02-05 07:49:31] visitor: yes already done but its not working.
[2026-02-05 07:50:15] visitor: 
[2026-02-05 07:51:05] visitor: also please check arabic not showing from db erpsnikm_intranet_portal, see below attached picture.
[2026-02-05 07:51:13] visitor: 
[2026-02-05 07:55:44] Sales - Support Chat: Let me fix Arabic issue for you
[2026-02-05 07:55:47] Sales - Support Chat: Please wait
[2026-02-05 07:55:55] Sales - Support Chat: You can check SSL is working now
[2026-02-05 07:56:34] visitor: ok
[2026-02-05 07:59:35] Sales - Support Chat: That arabic data that you show is from which table of database ?
[2026-02-05 08:03:19] Sales - Support Chat: