Chat db42d370-210c-11f1-96dd-03798a792343

[2026-03-16 07:50:55] visitor: 
[2026-03-16 07:51:00] visitor: Department (Required) : Technical Support
[2026-03-16 07:51:07] visitor: aoa
[2026-03-16 07:51:21] Sky Host RA L1: 
[2026-03-16 07:51:29] Sky Host RA L1: Hello,
Welcome, How Can I Serve You Today ?
[2026-03-16 07:51:49] visitor: my domain is mysmtportal.com
[2026-03-16 07:53:43] visitor: its very slow
[2026-03-16 07:55:57] visitor: plz check
[2026-03-16 07:57:02] Sky Host RA L1: I have checked your files, and there is an issue. The files are not properly uploaded. The index.php file is empty, and only one wp-config file is present, while the rest of the WordPress files are missing. Please upload the proper WordPress files, then your site will work correctly.
[2026-03-16 07:58:34] visitor: my site was already working fine till yesterday
[2026-03-16 07:58:50] visitor: today its too slow
[2026-03-16 07:59:08] visitor: and not even loading properly
[2026-03-16 07:59:24] visitor: if index or config file are missing then the file will not work properly
[2026-03-16 07:59:37] visitor: i can access my site from wordpress admin
[2026-03-16 08:01:43] Sky Host RA L1: 
[2026-03-16 08:02:21] visitor: my main site is smt
[2026-03-16 08:02:25] Sky Host RA L1: Please share your wordpress admin login detail
[2026-03-16 08:02:26] visitor: all files are in smt folder
[2026-03-16 08:02:33] visitor: mysmtportal.com/smt
[2026-03-16 08:03:37] Sky Host RA L1: