V
Visitor2026-01-07 22:59:45
visitor
V
Visitor2026-01-07 23:00:16
visitor
Department (Required) : Sales / New Order
Question (Required) : Sir couple of hours has passed and my vps status is still pending?
Phone (Optional) : 46723219875
Question (Required) : Sir couple of hours has passed and my vps status is still pending?
Phone (Optional) : 46723219875
V
Visitor2026-01-07 23:04:16
visitor
V
Visitor2026-01-07 23:04:44
visitor
V
Visitor2026-01-07 23:09:39
visitor
Hello Sir?
V
Visitor2026-01-07 23:20:26
visitor
is this 24x7 customer support?
A
Sales - Support Chat2026-01-07 23:20:39
agent
A
Sales - Support Chat2026-01-07 23:20:43
agent
Hello,
Welcome, How Can I Serve You Today ?
Welcome, How Can I Serve You Today ?
A
Sales - Support Chat2026-01-07 23:21:05
agent
Please share your registered email ID
V
Visitor2026-01-07 23:21:18
visitor
qaiserpc@gmail.com
V
Visitor2026-01-07 23:22:11
visitor
I was on touch with you or with your colleuge few hours ago, I have informed that I have paid the invoice and send the email, he/she told me that in couple of hours my vps will be active, it's still i nthe pendind state
A
Sales - Support Chat2026-01-07 23:22:13
agent
Your vps is in process and will be activated in few hours
V
Visitor2026-01-07 23:22:23
visitor
seriously ?
A
Sales - Support Chat2026-01-07 23:22:31
agent
Yes you have made payment 2 hours ago
V
Visitor2026-01-07 23:22:55
visitor
can you please give me exact time when the vps will be active?
A
Sales - Support Chat2026-01-07 23:23:13
agent
Our normal vps provision time for Pakistan based server is 24 hours
A
Sales - Support Chat2026-01-07 23:23:29
agent
As I said it will be activated in few hours
V
Visitor2026-01-07 23:23:55
visitor
where i can find this information on your website that the vps provision time for Pakistan based server is 24 hours?
A
Sales - Support Chat2026-01-07 23:24:35
agent
Iam here telling you this
V
Visitor2026-01-07 23:25:08
visitor
don't you think this is a transparency issue ?
V
Visitor2026-01-07 23:25:56
visitor
If this information is visible on the website, probabaly a customer can make a good decision either to buy service from Skyhost or not depending upon their situation?
A
Sales - Support Chat2026-01-07 23:26:56
agent
If you are unhappy about the vps provision time, you can cancel the vps and your full amount will be refunded
V
Visitor2026-01-07 23:27:12
visitor
amazing!
A
Sales - Support Chat2026-01-07 23:27:13
agent
24 hours is max time required for 1st order
A
Sales - Support Chat2026-01-07 23:27:42
agent
is there anything else that i can assist you with ?
V
Visitor2026-01-07 23:28:00
visitor
have you assisted me with this current issue?
A
Sales - Support Chat2026-01-07 23:29:14
agent
This is the standard time for vps provision,
Can I ask if you have chatted with us earlier before placing order?
Can I ask if you have chatted with us earlier before placing order?
V
Visitor2026-01-07 23:29:55
visitor
are you trying to find an opportunity where you can shift the burden on me?
A
Sales - Support Chat2026-01-07 23:30:10
agent
As I said it vps provision time for Pakistan based servers is 24 hours
A
Sales - Support Chat2026-01-07 23:30:15
agent
is there anything else that i can assist you with ?
V
Visitor2026-01-07 23:31:09
visitor
What else you can assist with?
A
Sales - Support Chat2026-01-07 23:32:05
agent
is there anything else that i can assist you with ?
V
Visitor2026-01-07 23:32:59
visitor
sure, as you have confirmed that invoice is paid, why still i see this message on my dashboard, you have an unapid invoice? this has nothing to. do with the server provisioning
V
Visitor2026-01-07 23:33:32
visitor
this is the exact message on my dashboard "You have an unpaid invoice. Pay it now to avoid interruption in service."
A
Sales - Support Chat2026-01-07 23:33:42
agent
Your invoice will be marked paid once the vps is provisioned and online
V
Visitor2026-01-07 23:33:56
visitor
:)
V
Visitor2026-01-07 23:34:52
visitor
vps is in pending state because the invoice was not paid and invoice can't be marked as paid until the vps in provisioned, amazing
V
Visitor2026-01-07 23:35:13
visitor
doesn't it sound strange ?
A
Sales - Support Chat2026-01-07 23:36:16
agent
As I have already updated you multiple times Pakistan based vps take few hours to 24 hours to setup
A
Sales - Support Chat2026-01-07 23:36:56
agent
If you need this urgently please submit a cancellation request and you purchase from some other provider
A
Sales - Support Chat2026-01-07 23:37:11
agent
Your paid amount will be refunded fully.
V
Visitor2026-01-07 23:37:11
visitor
I am sure you are not upset with me?
A
Sales - Support Chat2026-01-07 23:37:24
agent
No
V
Visitor2026-01-07 23:37:30
visitor
great!
V
Visitor2026-01-07 23:37:48
visitor
I have one more question, what is the definition of few hours ?
A
Sales - Support Chat2026-01-07 23:38:34
agent
Thank you for contacting our live support !
You may feel free to contact us If you need any further assistance we are available 24/7 via E-mail and Chat Support*.
You may feel free to contact us If you need any further assistance we are available 24/7 via E-mail and Chat Support*.
A
Sales - Support Chat2026-01-07 23:38:37
agent
V
Visitor2026-01-07 23:39:07
visitor
are you leaving the chat?
V
Visitor2026-01-07 23:39:47
visitor
?