Tawk AI Suite
Dashboard
Import
Chat Explorer
AI Builder
Knowledge Base
Training
Admin
AI Settings
Provider, privacy, and usage limits for dynamic AI extraction.
AI Builder
Provider
OpenAI
OpenRouter
Ollama
Custom
Base URL
API key
Batch size
Daily limit
Max transcript length
Use a cheaper model for classification and a stronger model for FAQ generation.
Discovery model
gpt-4o-mini
gpt-5.5
gpt-5.4-mini
gpt-4.1-nano
gpt-4.1-mini
gpt-4.1
Manual entry
Classification model
gpt-4o-mini
gpt-5.5
gpt-5.4-mini
gpt-4.1-nano
gpt-4.1-mini
gpt-4.1
Manual entry
FAQ model
gpt-4o-mini
gpt-5.5
gpt-5.4-mini
gpt-4.1-nano
gpt-4.1-mini
gpt-4.1
Manual entry
Test model
gpt-4o-mini
gpt-5.5
gpt-5.4-mini
gpt-4.1-nano
gpt-4.1-mini
gpt-4.1
Manual entry
Enable AI extraction
Mask PII before AI
Save raw AI response
Save settings
Test AI connection
List available models